Housing Register Services Lead - On-site/Hybrid

Zohorecruit; Dover; On-site; GBP 92,000 - 129,000; Full time

Job summary

Civic Recruitment Limited in the United Kingdom is seeking an Interim Housing Register Service Manager for a local authority on a 2-3 month contract. You will lead and manage the Housing Register service, ensuring efficient processing of applications and compliance with housing legislation, while supervising multi-disciplinary teams.

The role focuses on service performance, customer outcomes, and continuous improvement, with on-site work in London and a requirement for strong leadership and

Qualifications

• Significant experience managing Housing Register, Housing Allocations, Housing Needs, or related housing services.
• Experience leading large operational teams, including remote and multi-disciplinary teams.
• Experience in performance management, service improvement, and quality assurance.
• CIH Level 4 or above desirable; management qualification or evidence of significant management experience desirable.
• Continuous Professional Development relevant to housing services and leadership.

Responsibilities

• Lead and manage the Housing Register service to ensure high-quality, customer-focused service delivery.
• Oversee the assessment, registration, and maintenance of Housing Register applications.
• Ensure applications are processed accurately, consistently, and within agreed timescales.
• Maintain compliance with housing allocations legislation, statutory guidance, and local authority policies.
• Monitor and improve service performance, quality standards, and customer satisfaction.
• Identify and implement service improvements, efficiencies, and cost-saving initiatives.
• Manage complex cases, complaints, appeals, and escalated enquiries.
• Develop and implement operational procedures, policies, and best practice standards.

Job description

Civic Recruitment Limited in the United Kingdom is seeking an Interim Housing Register Service Manager for a local authority on a 2-3 month contract. You will lead and manage the Housing Register service, ensuring efficient processing of applications and compliance with housing legislation, while supervising multi-disciplinary teams.

The role focuses on service performance, customer outcomes, and continuous improvement, with on-site work in London and a requirement for strong leadership and