Social Housing Allocations Specialist

Vivid Resourcing Ltd; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

Vivid Resourcing Ltd is seeking a Housing Allocations Officer for a Local Authority in Surrey. The role focuses on assessing applications, managing the housing register and allocating social housing in line with policy and legislation.

You will deliver a fair, efficient allocations service and provide excellent customer support to applicants and stakeholders while handling enquiries and maintaining records.

Qualifications

• Experience in Housing Allocations or related Local Authority housing role.
• Solid understanding of housing allocations legislation and statutory guidance.
• Experience managing housing applications and allocations cases.
• Knowledge of Choice Based Lettings systems.
• Excellent communication, decision-making and organisational skills.
• Able to work independently with a varied caseload.
• Experience with housing management systems is desirable.

Responsibilities

• Assess and process housing applications per the Housing Allocations Scheme.
• Determine eligibility, qualification, and priority for housing applicants.
• Maintain housing register records, ensuring accuracy.
• Administer CB Lettings and property allocation processes.
• Conduct reviews of applications and banding decisions.
• Provide housing advice and guidance to applicants.
• Liaise with Registered Providers, landlords, support agencies and internal teams.
• Investigate changes in circumstances and reassess housing needs.
• Ensure compliance with housing legislation, policies and service standards.
• Handle enquiries, complaints, and correspondence professionally.

Skills

Housing Allocations

Housing Needs

Housing Register

Choice Based Lettings

Communication

Organisation

Tools

Northgate

Civica

Jigsaw

Job description

Vivid Resourcing Ltd is seeking a Housing Allocations Officer for a Local Authority in Surrey. The role focuses on assessing applications, managing the housing register and allocating social housing in line with policy and legislation.

You will deliver a fair, efficient allocations service and provide excellent customer support to applicants and stakeholders while handling enquiries and maintaining records.