Housing Project Worker

Nottingham Community Housing Association Ltd; Nottingham; On-site; GBP 25,000 - 26,000; Full time

Job summary

Nottingham Community Housing Association Ltd is seeking a Housing Project Worker in Nottingham. You will support families as they move from temporary accommodation into safe, secure homes, with a focus on assessment, tenancy responsibilities, and access to related services.

The role involves a range of duties from evaluating referrals and risks to maintaining records and liaising with welfare and support services, contributing to positive outcomes for vulnerable families.

Qualifications

• Experience in housing or homelessness services.
• Understanding of homelessness challenges.
• Good IT skills and ability to maintain records.

Responsibilities

• Assess referrals and support the allocation process.
• Complete risk and needs assessments with prospective tenants.
• Help families settle into accommodation and explain tenancy responsibilities.
• Support tenants with housing benefit applications, repairs, and tenancy matters.
• Maintain regular contact and provide practical advice and guidance.
• Signpost residents to health, education, employment and substance misuse services.
• Help tenants access move-on accommodation and housing options.
• Monitor risks and tenancy breaches, including anti-social behaviour.
• Maintain accurate records and update IT systems.
• Assist with health and safety checks and maintain a safe environment.

Skills

Patient and caring demeanor

Resilience

Relationship building

Passionate about helping families

Cultural awareness

Balance support and enforcement

Job description

Housing Project Worker

Nottingham

£24,871 - £25,371 per annum

Do you want a role where you can make a real difference to families experiencing homelessness?

As a Housing Project Worker, you'll support families at a crucial point in their lives, helping them move from temporary accommodation into safe, secure and permanent homes. Every day is different, and every success story is a reminder of the impact your work can have.

About Sutton House

Sutton House provides temporary accommodation for homeless families referred by Nottingham City Council. We offer safe, self-contained accommodation and practical support to help families rebuild their lives and move towards long-term housing.

Our residents come from a wide range of backgrounds, and we are committed to creating an environment where everyone feels welcome, safe and valued. Our accommodation is close to local amenities and public transport links, with overnight concierge support providing additional security and reassurance.

This is an opportunity to be part of a caring and supportive team that helps families achieve positive outcomes during difficult times.

At NCHA, you'll join an organisation committed to supporting communities, investing in our people and making a lasting difference across Nottinghamshire and beyond

What you'll be doing

• Assessing referrals and supporting the allocation process.
• Completing risk and needs assessments with prospective tenants.
• Helping families settle into their accommodation and understand their tenancy responsibilities.
• Supporting tenants with housing benefit applications, repairs reporting and tenancy-related matters.
• Maintaining regular contact with tenants and providing practical advice and guidance.
• Signposting residents to specialist services including health, education, employment and substance misuse support.
• Supporting tenants to access suitable move-on accommodation and helping them understand their housing options.
• Monitoring risks and addressing tenancy breaches, including anti-social behaviour issues.
• Maintaining accurate records and updating relevant IT systems.
• Supporting health and safety checks and helping to maintain a safe environment for residents and colleagues.

What you'll bring

• Patient, caring and understanding.
• Positive and resilient.
• Practical and able to build trusting relationships.
• Passionate about supporting vulnerable families.
• Comfortable working with people from diverse backgrounds.
• Able to balance support, challenge and tenancy enforcement where required.

You will ideally have

• Experience working in housing, homelessness, support services or a customer-focused environment.
• An understanding of the challenges faced by people experiencing homelessness.
• Knowledge of housing and welfare benefit systems, or the willingness to develop this knowledge.
• Good IT skills and the ability to maintain accurate records.

Working pattern

• 07:15am - 2:45pm
• 1:15pm - 8:45pm
• 10:00am - 5:00pm on Saturday or Sunday (every other weekend)

Please note: This role is subject to a DBS check