Housing Project Worker

Nottingham Community Housing Association (ncha); Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sutton House, run by Nottingham Community Housing Association (NCHA), provides temporary accommodation for homeless families referred by Nottingham City Council. As a Housing Project Worker you will support families through their stay, helping them access safe and permanent housing and understand tenancy responsibilities.

The role involves assessing referrals, supporting move-on options, and signposting to health, education, employment, and welfare services, with a rota that includes alternate

Qualifications

• Patient, caring and understanding.
• Positive and resilient.
• Practical and able to build trusting relationships.
• Passionate about supporting vulnerable families.
• Comfortable working with people from diverse backgrounds.
• Able to balance support, challenge and tenancy enforcement where required.
• Knowledge of housing and welfare benefit systems, or willingness to develop this knowledge.

Responsibilities

• Assess referrals and support the allocation process.
• Complete risk and needs assessments with prospective tenants.
• Help families settle into accommodation and understand tenancy responsibilities.
• Support tenants with housing benefit applications, repairs reporting and tenancy-related matters.
• Maintain regular contact with tenants and provide practical advice and guidance.
• Signpost residents to specialist services including health, education, employment and substance misuse support.
• Support tenants to access move-on accommodation and understand housing options.
• Monitor risks and address tenancy breaches, including anti-social behaviour issues.
• Maintain accurate records and update IT systems.
• Support health and safety checks and help maintain a safe environment for residents and colleagues.

Skills

Patience

Caring

Resilience

Practicality

Relationship building

Diverse backgrounds awareness

Balance support & enforcement

Tools

IT skills

Job description

Do you want a role where you can make a real difference to families experiencing homelessness?

As a Housing Project Worker, you'll support families at a crucial point in their lives, helping them move from temporary accommodation into safe, secure and permanent homes. Every day is different, and every success story is a reminder of the impact your work can have.

About Sutton House

Sutton House provides temporary accommodation for homeless families referred by Nottingham City Council. We offer safe, self-contained accommodation and practical support to help families rebuild their lives and move towards long-term housing.

Our residents come from a wide range of backgrounds, and we are committed to creating an environment where everyone feels welcome, safe and valued. Our accommodation is close to local amenities and public transport links, with overnight concierge support providing additional security and reassurance.

This is an opportunity to be part of a caring and supportive team that helps families achieve positive outcomes during difficult times.

At NCHA, you'll join an organisation committed to supporting communities, investing in our people and making a lasting difference across Nottinghamshire and beyond

What you'll be doing

As a Housing Project Worker, you'll provide a high-quality housing management service, supporting families throughout their stay at Sutton House. Responsibilities include:

• Assessing referrals and supporting the allocation process.
• Completing risk and needs assessments with prospective tenants.
• Helping families settle into their accommodation and understand their tenancy responsibilities.
• Supporting tenants with housing benefit applications, repairs reporting and tenancy-related matters.
• Maintaining regular contact with tenants and providing practical advice and guidance.
• Signposting residents to specialist services including health, education, employment and substance misuse support.
• Supporting tenants to access suitable move-on accommodation and helping them understand their housing options.
• Monitoring risks and addressing tenancy breaches, including anti-social behaviour issues.
• Maintaining accurate records and updating relevant IT systems.
• Supporting health and safety checks and helping to maintain a safe environment for residents and colleagues.

What you'll bring

We're looking for someone who is:

• Patient, caring and understanding.
• Positive and resilient.
• Practical and able to build trusting relationships.
• Passionate about supporting vulnerable families.
• Comfortable working with people from diverse backgrounds.
• Able to balance support, challenge and tenancy enforcement where required.

You will ideally have:

• Experience working in housing, homelessness, support services or a customer-focused environment.
• An understanding of the challenges faced by people experiencing homelessness.
• Knowledge of housing and welfare benefit systems, or the willingness to develop this knowledge.
• Good IT skills and the ability to maintain accurate records.

Working pattern

This role works on a rota basis, including alternate weekends:

07:15am - 2:45pm

1:15pm - 8:45pm

10:00am - 5:00pm on Saturday or Sunday (every other weekend)

Ready to apply?

If you're looking for a rewarding role where you'll help families take positive steps towards a brighter future, we'd love to hear from you.

Please note: This role is subject to a DBS check