Housing Project Worker — Help Families Secure Safe Homes

Nottingham Community Housing Association (ncha); Nottingham; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sutton House, run by Nottingham Community Housing Association (NCHA), provides temporary accommodation for homeless families referred by Nottingham City Council. As a Housing Project Worker you will support families through their stay, helping them access safe and permanent housing and understand tenancy responsibilities.

The role involves assessing referrals, supporting move-on options, and signposting to health, education, employment, and welfare services, with a rota that includes alternate

Qualifications

• Patient, caring and understanding.
• Positive and resilient.
• Practical and able to build trusting relationships.
• Passionate about supporting vulnerable families.
• Comfortable working with people from diverse backgrounds.
• Able to balance support, challenge and tenancy enforcement where required.
• Knowledge of housing and welfare benefit systems, or willingness to develop this knowledge.

Responsibilities

• Assess referrals and support the allocation process.
• Complete risk and needs assessments with prospective tenants.
• Help families settle into accommodation and understand tenancy responsibilities.
• Support tenants with housing benefit applications, repairs reporting and tenancy-related matters.
• Maintain regular contact with tenants and provide practical advice and guidance.
• Signpost residents to specialist services including health, education, employment and substance misuse support.
• Support tenants to access move-on accommodation and understand housing options.
• Monitor risks and address tenancy breaches, including anti-social behaviour issues.
• Maintain accurate records and update IT systems.
• Support health and safety checks and help maintain a safe environment for residents and colleagues.

Skills

Patience

Caring

Resilience

Practicality

Relationship building

Diverse backgrounds awareness

Balance support & enforcement

Tools

IT skills

Job description

Sutton House, run by Nottingham Community Housing Association (NCHA), provides temporary accommodation for homeless families referred by Nottingham City Council. As a Housing Project Worker you will support families through their stay, helping them access safe and permanent housing and understand tenancy responsibilities.

The role involves assessing referrals, supporting move-on options, and signposting to health, education, employment, and welfare services, with a rota that includes alternate