Accommodation and Supported Housing Advisor

Nottingham City Council; Nottingham; On-site; GBP 28,000 - 29,000; Full time

Job summary

Nottingham City Council is seeking a Housing Advice Officer to promote our vision and deliver housing services in Nottingham. You will help prevent homelessness, assist in the allocation and management of temporary and supported accommodation, and intervene on behalf of people facing homelessness.

The ideal candidate will have IT skills (Word, Excel, PowerPoint), be able to discuss complex issues face-to-face with tact and care, and understand homelessness and safeguarding.

Qualifications

• Practical knowledge of IT systems including Word, Excel and PowerPoint.
• Ability to communicate complex issues on a face to face basis with tact and customer care.
• Understanding of homelessness and Housing Act 1996 to investigate duties owed to citizens.
• General safeguarding knowledge.

Responsibilities

• Intervening on behalf of people facing homelessness
• Advocating to prevent homelessness occurring
• Administrating accommodation resources and keeping data records accurate
• Assisting inquiries under the Housing Act 1996 VII (as amended)

Skills

IT systems

Communication skills

Homelessness knowledge

Safeguarding

Job description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Onsite Worker

Salary: Starting Salary is £27,709 (Level one) rising to £28,608 (Level three) per annum (pro rata for part-time)

Location: Loxley House, Station Street, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

Promoting the Council's vision, values, aims, objectives, and priorities actively and effectively, putting our citizens first through the delivery of best value services, the post holder is responsible for providing housing advice and assistance, helping prevent homelessness and assisting in the allocation and management of temporary and supported accommodation used by homeless citizens and those in housing need. This will include:

• Intervening on behalf of people facing homelessness
• Advocating to prevent homelessness occurring
• Administrating accommodation resources and keeping data records accurate
• Assisting inquiries under the Housing Act 1996 VII (as amended)

About You

The ideal candidate will have:

• Practical knowledge of IT Systems including a variety of software packages including Word, Excel and PowerPoint to produce documents and the aptitude to learn new systems as requiredA commitment to providing a high quality customer focussed service
• An ability to communicate complex issues on a face to face basis demonstrating tact, diplomacy, sensitivity and customer care
• An understanding of homelessness and the Housing Act 1996, in order to investigate possible duties owed to citizens
• General knowledge of safeguarding

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role. A DBS enhanced check for a regulated activity is required for this post.

This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.

- A DBS enhanced check for a regulated activity is required for this post

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Liana Burrell, Temporary and Supported Accommodation Manager on [e-mail].

Closing Date

1st November 2026

Interviews will be held

TBC

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.