Housing Casework Officer – Rough Sleeper Specialist

Leicestershire County Council; Nottingham; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

Nottingham City Council is seeking a Housing Advisor to manage housing advice casework, ensuring safeguarding and legal duties for citizens in housing need. The role involves assessing needs, preventing homelessness, and applying relevant duties under the Housing Act 1996 VII.

The position is permanent with 37 hours per week, offering hybrid working from Loxley House, Nottingham, NG2 3NG, and a starting salary of £33,673 rising to £36,581 per annum (pro-rata for part-time).

Qualifications

• Practical knowledge of IT Systems including Word, Excel and PowerPoint to produce documents and the aptitude to learn new systems as required.
• Understanding homelessness and complex needs and barriers faced by rough sleepers.
• Good knowledge of homelessness legislation and ability to advise on duties owed to citizens.
• Ability to manage a complex workload under pressure and meet targets with attention to detail.
• DBS enhanced check for a regulated activity is required.

Responsibilities

• Promote the Council’s vision and priorities, putting citizens first through delivery of best value services.
• Housing advice casework to ensure legal and safeguarding requirements are met for citizens in housing need or crisis.
• Assess citizen need, provide housing advice, homelessness prevention, and decide homelessness duties per Housing Act 1996 VII.

Skills

Attention to detail

Prioritisation

Self-organisation

Tools

Word

Excel

PowerPoint

Job description

Contract Type: Permanent

Working Hours: 37 hours per week

Worker Type: Hybrid Worker

Salary: Starting Salary is £33,673 (Level one) rising to £36,581 (Level four) per annum (pro-rata for part-time)

Location: Loxley House, Nottingham, NG2 3NG

We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city,

• You can read more about the different benefits offered to colleagues working for Nottingham City Council here .

About the Role

To promote the Council’s vision, values, aims, objectives, and priorities actively and effectively, putting our citizens first through the delivery of best value services.
The post holder is responsible for housing advice casework, acting to ensure that the City Council fulfils its legal and safeguarding requirements to Citizens in housing need or crisis; in particular those who are rough sleeping
This will include evaluating; citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance the Housing Act 1996 VII ( as amended).

About You

The ideal candidate will have:

• Practical knowledge of IT Systems including a variety of software packages including Word, Excel and PowerPoint to produce documents and the aptitude to learn new systems as required.
• An understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs and the challenges faced in resolving rough sleeping
• Good operational working knowledge of Homelessness and associated legislation and an ability to advise on and decide any duties owed to citizens for the Authority
• The ability to effectively manage a complex workload under pressure meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills
• A DBS enhanced check for a regulated activity is required for this post.

You can find the job description for this post here .

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kerry Carroll, Gateway Manager, by email at [e-mail]

Closing Date: 6th November 2026

Interviews will be held: 30th November 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support