Housing Options & Triage Advisor

Hull City Council; Hull and East Yorkshire; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + holidays

Job summary

Hull City Council is seeking a Housing Assessment Advice Officer to act as the first point of contact for customers seeking housing advice. The role focuses on empathetic, high-quality front-line support, triage of housing needs, and guiding customers through appropriate housing options while managing the housing list and coordinating with partners to prevent homelessness.

The post holder will handle complex cases, provide practical assistance, and support governance across multi-agency

Responsibilities

• Provides a professional, empathetic and high-quality service in response to customer and partner approaches for advice and assistance.
• Delivers a front door triage service to all customers, assessing needs and deciding on actions in line with protocols and policy.
• Provides advisory and practical assistance to customers with housing options, including up-stream homelessness prevention and managing a personal caseload.
• Liaises with housing providers to nominate properties and ensures outcomes are recorded.
• Identifies barriers to accessing accommodation and supports customers to address these early on, including affordability checks and signposting to benefits or tenancy support.
• Maintains expert knowledge of priorities, legislation and policy to support independent decision-making on complex cases.
• Administers workload and records information accurately, feeding statistics into performance reporting including government returns.
• Prioritises caseload and collaborates with the team to meet service demands and targets.
• Attends case conferences and represents the team at multi-agency meetings and events as required.
• Mentors new starters to the service as deemed appropriate.
• Promotes safeguarding of children, young people and vulnerable adults as required.
• Complies with health and safety policy and responsibilities.

Job description

Hull City Council is seeking a Housing Assessment Advice Officer to act as the first point of contact for customers seeking housing advice. The role focuses on empathetic, high-quality front-line support, triage of housing needs, and guiding customers through appropriate housing options while managing the housing list and coordinating with partners to prevent homelessness.

The post holder will handle complex cases, provide practical assistance, and support governance across multi-agency