Housing Access & Triage Advisor

Hull City Council; United Kingdom; On-site; GBP 32,000 - 42,000; Full time

Job summary

Hull City Council in the United Kingdom is seeking a Housing Assessment & Advice Officer to provide a high-quality, empathetic front-door service for housing inquiries and to carry out an initial triage to guide customers to the right options and next steps.

The role involves managing a personal caseload, advising on housing options, coordinating with the Homelessness Prevention & Options teams, and liaising with housing providers to nominate properties while ensuring timely allocations and

Responsibilities

• Provide professional, empathetic housing advice via in-person, phone, written or IT systems.
• Deliver front-door triage for housing advice, assess needs, and route to appropriate teams.
• Advise on housing options and manage a personal caseload, linking with Sustainment and other teams.
• Liaise with housing providers to nominate properties and prepare adverts; track outcomes.
• Identify barriers to accommodation, perform pre-tenancy checks, signpost to benefits, and support tenancy sustainment.

Job description

Hull City Council in the United Kingdom is seeking a Housing Assessment & Advice Officer to provide a high-quality, empathetic front-door service for housing inquiries and to carry out an initial triage to guide customers to the right options and next steps.

The role involves managing a personal caseload, advising on housing options, coordinating with the Homelessness Prevention & Options teams, and liaising with housing providers to nominate properties while ensuring timely allocations and