Housing Access & Advice Officer — Front Door Triage

Hull; United Kingdom; Remote; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

Leave entitlement 23 days + holidays +

Job summary

Hull City Council is seeking a Housing Assessment & Advice Officer to deliver a professional, empathetic front door to the housing service. You will perform initial triage, advise on rehousing options and help applicants navigate the housing list and bidding processes.

You will manage a personal caseload, coordinate with Homelessness Prevention & Options teams, and work across settings to prevent homelessness.

Responsibilities

• Provides a professional, empathetic and high-quality service in response to customer and partner approaches for advice and assistance in various channels.
• Delivers a front door triage service to assess needs and decide on appropriate action in line with agreed protocols.
• Offers advice and practical assistance with housing options, managing a personal caseload and registering applications on the housing list.
• Liaises with housing providers to nominate properties, preparing and recording outcomes of nominations.
• Identifies barriers to accessing accommodation and supports customers to address them at the outset.
• Maintains expert knowledge of housing priorities, legislation, policies and procedures to make independent decisions.
• Records information accurately, collates statistics for performance management and feeding returns to government systems.
• Prioritises caseload and collaborates with the team to meet service demands and targets.
• Attends case conferences and represents the team at multi-agency meetings and events.
• Mentors new starters and promotes safeguarding of children, young people and vulnerable adults.

Job description

Hull City Council is seeking a Housing Assessment & Advice Officer to deliver a professional, empathetic front door to the housing service. You will perform initial triage, advise on rehousing options and help applicants navigate the housing list and bidding processes.

You will manage a personal caseload, coordinate with Homelessness Prevention & Options teams, and work across settings to prevent homelessness.