Front‑Door Housing Advisor (Triage & Options)

Hull City Council; Lowgate; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + 8 public hols +

Career development opportunities

Supportive culture

Public sector environment

Job summary

Hull City Council is seeking a Housing Assessment & Advice Officer to deliver frontline housing guidance, triage customers, assess needs and guide them to appropriate options. It sits within the Housing Access Service to prevent homelessness and allocate available council homes promptly.

You will maintain personal caseloads, advise on priorities, assist with bidding and direct lets, and support affordability checks and tenancy sustainment, with a professional, empathetic approach and solid

Qualifications

• Experience in housing advice and homelessness prevention recommended.
• Ability to deliver empathetic, professional service across multiple channels.
• Strong understanding of housing allocations and tenancy sustainment processes.

Responsibilities

• Provides a professional, empathetic and high-quality service in response to customer and partner approaches for advice and assistance.
• Delivers a ‘front door’ triage service to assess needs and guide action per protocols.
• Advises on housing options, registers applications onto the housing list and manages priorities/direct lets.
• Liaises with registered housing providers to make nominations and follow outcomes.
• Identifies barriers to accessing accommodation and supports customers to address them.
• Maintains expert knowledge of policies and legislation to inform independent decisions.
• Administers workload with accurate information on systems and feeds performance data.
• Prioritises caseload and contributes to team priorities and performance targets.
• Attends case conferences and multi-agency meetings; mentors new starters as needed.
• Promotes safeguarding and welfare of children, young people and vulnerable adults.
• Adheres to health and safety policies and council procedures.

Job description

Hull City Council is seeking a Housing Assessment & Advice Officer to deliver frontline housing guidance, triage customers, assess needs and guide them to appropriate options. It sits within the Housing Access Service to prevent homelessness and allocate available council homes promptly.

You will maintain personal caseloads, advise on priorities, assist with bidding and direct lets, and support affordability checks and tenancy sustainment, with a professional, empathetic approach and solid