Frontline Housing Triage & Advice Officer

Portsmouth City Council; England; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Portsmouth City Council is seeking a Housing Triage Officer to be the first point of contact for customers needing housing advice. The role involves handling face-to-face, telephone and email inquiries, assessing circumstances, and providing initial advice on social housing access, homelessness, and private renting.

You will signpost to appropriate services, record details in IT systems, and contribute to a supportive, patient, and collaborative team environment.

Qualifikationen

• Interest and experience with vulnerable/homeless households.
• Gathers information to understand customer needs and desired outcomes.
• Communicates housing policy clearly and accurately.

Aufgaben

• Take initial housing needs information from customers face-to-face, by phone or email.
• Provide advice on housing options and signpost to relevant services.
• Record interactions clearly in IT systems and manage multiple priorities.

Kenntnisse

Listening skills

Empathy

Verbal communication

Written communication

Organisational skills

Team player

Equality and safeguarding awareness

IT literacy

English spoken fluency

Tools

IT systems

Jobbeschreibung

Portsmouth City Council is seeking a Housing Triage Officer to be the first point of contact for customers needing housing advice. The role involves handling face-to-face, telephone and email inquiries, assessing circumstances, and providing initial advice on social housing access, homelessness, and private renting.

You will signpost to appropriate services, record details in IT systems, and contribute to a supportive, patient, and collaborative team environment.