Housing Access Advisor — Front Door & Triage

Hull City Council; Hull and East Yorkshire; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

Annual leave and holidays

Career development

Training opportunities

Job summary

Hull City Council's Housing Access Service is seeking a Housing Assessment & Advice Officer to deliver high-quality, empathetic front door housing advice. You will manage a caseload, assess needs, and route to appropriate pathways such as temporary accommodation or homelessness prevention.

You will liaise with housing providers, undertake pre-tenancy checks, and support customers with bidding, referrals, and signposting to maximise outcomes.

Qualifications

• Empathetic professional housing advice and triage experience.
• Knowledge of allocations policy and homelessness prevention processes.
• Ability to work across diverse settings and with partners.

Responsibilities

• Provide professional, empathetic housing advice via in person, phone, writing or IT systems.
• Deliver front door triage for housing advice including homeless referrals and temporary accommodation routing.
• Manage personal caseload, advise on housing options and affordability.
• Liaise with housing providers to nominate properties and track outcomes.
• Identify barriers to access and support customers with benefit maximisation, furniture packages and tenancy sustainment.

Job description

Hull City Council's Housing Access Service is seeking a Housing Assessment & Advice Officer to deliver high-quality, empathetic front door housing advice. You will manage a caseload, assess needs, and route to appropriate pathways such as temporary accommodation or homelessness prevention.

You will liaise with housing providers, undertake pre-tenancy checks, and support customers with bidding, referrals, and signposting to maximise outcomes.