Housing Needs & Homelessness Manager

Civic Recruitment Limited; Newport; On-site; GBP 42,000 - 56,000; Full time

Job summary

Civic Recruitment Limited seeks an experienced Housing Needs and Homelessness Service Lead for a 3 month contract with a local authority in Newport. You will oversee safeguarding, equality, and trauma-informed practice while ensuring statutory duties are met and services are accessible and customer-focused.

You will manage a team, ensure lawful decisions, drive prevention through collaboration, oversee temporary accommodation, and report on performance and budgets.

Qualifications

• Significant experience managing housing needs or homelessness services.
• Extensive knowledge of homelessness legislation and housing law.
• Proven experience leading public-facing housing teams.
• Strong communication, negotiation, presentation, and stakeholder management skills.
• Ability to manage complex cases with legally compliant decisions.
• Experience with housing CRM and case management systems.

Responsibilities

• Lead and manage the Housing Needs and Homelessness team to deliver high-performing, customer-focused services.
• Ensure homelessness assessments, statutory decisions, prevention activities, and accommodation placements are completed lawfully, accurately, and within required timescales.
• Drive homelessness prevention initiatives through early intervention, partnership working, and innovative service delivery.
• Oversee the procurement, management, suitability, and health and safety compliance of temporary accommodation.
• Monitor service performance, quality standards, budgets, and compliance requirements, implementing improvements where necessary.
• Manage complex homelessness cases and provide professional advice and guidance on housing legislation, policy, and best practice.
• Coordinate responses to legal challenges, complaints, reviews, Ombudsman investigations, and judicial proceedings relating to housing and homelessness services.
• Build and maintain effective relationships with internal departments, housing providers, health services, community organisations, and other external stakeholders.
• Represent the Council at strategic partnerships, multi‑agency meetings, and housing‑related forums.
• Ensure safeguarding responsibilities are embedded throughout service delivery and that vulnerable households receive appropriate support.
• Contribute to emergency planning arrangements and participate in the out‑of‑hours homelessness management standby rota as required.
• Support the development and implementation of housing strategies, policies, and service improvement initiatives.
• Promote a culture of continuous improvement, accountability, equality, and excellent customer service across the team.

Skills

Housing management

Homelessness law

Team leadership

Stakeholder management

Communication

Policy & guidance

Case handling

Budget monitoring

Driving licence

Public sector experience

Education

A-Level standard or equivalent

Professional qualification in Housing or related

CIH membership (professional)

Tools

Housing CRM

Case management system

Microsoft Office

Job description

Newport, United Kingdom | Posted on 10/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 Month Contract With A Local Authority

Job Purpose

To lead and manage the Housing Needs and Homelessness Service, ensuring the Council meets its statutory duties under housing and homelessness legislation. The role is responsible for delivering high-quality homelessness prevention and housing solutions services that are customer‑focused, legally compliant, financially sustainable, and aligned with the Council's housing and corporate objectives.

The postholder will promote safeguarding, equality, and trauma‑informed practice, ensuring services remain accessible, fair, and responsive to the needs of vulnerable households.

Key Responsibilities

• Lead, motivate, and manage the Housing Needs and Homelessness team to deliver high‑performing, customer‑focused services.
• Ensure homelessness assessments, statutory decisions, prevention activities, and accommodation placements are completed lawfully, accurately, and within required timescales.
• Drive homelessness prevention initiatives through early intervention, partnership working, and innovative service delivery.
• Oversee the procurement, management, suitability, and health and safety compliance of temporary accommodation.
• Monitor service performance, quality standards, budgets, and compliance requirements, implementing improvements where necessary.
• Manage complex homelessness cases and provide professional advice and guidance on housing legislation, policy, and best practice.
• Coordinate responses to legal challenges, complaints, reviews, Ombudsman investigations, and judicial proceedings relating to housing and homelessness services.
• Build and maintain effective relationships with internal departments, housing providers, health services, community organisations, and other external stakeholders.
• Represent the Council at strategic partnerships, multi‑agency meetings, and housing‑related forums.
• Ensure safeguarding responsibilities are embedded throughout service delivery and that vulnerable households receive appropriate support.
• Contribute to emergency planning arrangements and participate in the out‑of‑hours homelessness management standby rota as required.
• Support the development and implementation of housing strategies, policies, and service improvement initiatives.
• Promote a culture of continuous improvement, accountability, equality, and excellent customer service across the team.

Requirements

• Significant experience managing housing needs, homelessness, or related housing services.
• Extensive knowledge of homelessness legislation, housing law, statutory guidance, and best practice.
• Proven experience leading and managing teams within a public‑facing service environment.
• Strong understanding of housing law relating to homelessness, security of tenure, landlord and tenant responsibilities, and temporary accommodation management.
• Experience working in partnership with external agencies, housing providers, and support services.
• Excellent communication, negotiation, presentation, and stakeholder management skills.
• Ability to manage complex and sensitive cases while making sound, legally compliant decisions.
• Strong planning, organisational, analytical, and problem‑solving abilities.
• Experience monitoring service performance, budgets, and operational targets.
• Good ICT skills, including Microsoft Office applications and housing management systems.
• Commitment to delivering high standards of customer service, safeguarding, equality, and inclusion.
• Educated to A‑Level standard or equivalent experience.
• Full driving licence and access to a vehicle for business use.
• Professional qualification in Housing or a related discipline.
• Full or part membership of the Chartered Institute of Housing (CIH).
• Experience using housing CRM or case management systems.
• Experience managing accommodation services or temporary accommodation portfolios.
• Knowledge of wider local government housing policy and social housing sector issues.
• Experience managing services within a politically sensitive environment.