Housing Options Officer

Royal Borough of Windsor and Maidenhead; Maidenhead; Hybrid; GBP 35,000 - 39,000; Full time

Job summary

Royal Borough of Windsor and Maidenhead is seeking a Housing Options Officer for a full-time, permanent role with hybrid working in Maidenhead. The role involves providing a comprehensive housing advice and homelessness service to residents and making statutory homelessness decisions.

You will engage with customers face to face, by phone, and online, aiming to resolve housing issues effectively. The successful candidate will have housing options experience within a local authority, be able to

Qualifications

• Experience in a housing options team within a local authority or similar.
• Ability to interpret housing legislation and work in a rule-driven environment.
• Experience dealing with the public in person and by phone.

Responsibilities

• Provide housing advice and homelessness service to residents of the borough.
• Offer homelessness prevention options to customers.
• Make statutory homelessness decisions based on information gathered.
• Handle housing applications and issues face to face, by telephone and online and keep customers updated.

Skills

Housing options experience

Public engagement

Performance driven

Customer service

Regulatory knowledge

Job description

Royal Borough of Windsor and Maidenhead -Housing Options Officer

This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791

We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Options Team.

Your role will involve:

• Working as part of the Housing Options Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough
• Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options
• Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions
• Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

What we are looking for:

• You will have experience of working in a housing options team within a local authority Housing Service or similar
• You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
• You will have experience of working directly with the public both face to face and over the phone.
• You will have experience of working in a busy, front line, customer-focused team.
• You will be experienced in working within a performance driven environment, meeting targets and working to deadlines