Housing Options Officers

WMJobs; Warwick; Hybrid; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Flexible working

Training & development

Benefits package

Specialist knowledge

CIH Level 3

Job summary

Warwick District Council is seeking three Housing Options Officers to join the Housing Options Team. The role is a hybrid arrangement with a mix of office and home working, requiring attendance at offices or sites as needed.

Salary ranges from £35,570 to £38,510 per annum plus a £2,500 market forces supplement, with 37 hours per week and three permanent positions. You will assess homelessness and housing difficulties, provide tailored advice, develop housing plans, and collaborate with partner

Qualifications

• Empathy and resilience when dealing with customers in challenging homelessness situations.
• Strong communication and active listening to assess needs and provide guidance.
• Excellent organisational skills to manage a varied caseload.
• Sound decision-making aligned with homelessness legislation.

Responsibilities

• Assess applications and make decisions in line with homelessness legislation.
• Develop personalised housing plans for customers.
• Work with partner agencies to achieve positive housing outcomes.
• Provide advice and support to help customers secure or sustain accommodation.

Skills

Empathy

Communication

Organisation

Decision making

Job description

Warwick District Council,

Housing Options Officer x3

37 hour

3 x Permanent positions.

Salary: £35,570 to £38,510 per annum, plus a Market Forces Supplement of £2,500 per annum (which is subject to review).

Are you looking for a rewarding role where you can make a real difference to people's lives every day?

We're looking for motivated, resilient and customer-focused individuals to join our Housing Options Team. This is an exciting opportunity to work at the forefront of homelessness prevention, supporting people through some of the most challenging times in their lives.

At Warwick District Council, we are committed to preventing homelessness wherever possible and improving outcomes for our residents. This is an exciting time to join the service as we continue to develop innovative approaches to supporting customers, strengthen our prevention work and work collaboratively with partner agencies to tackle homelessness across the district.

As a Housing Options Officer, you will be the first point of contact for customers who are facing homelessness or housing difficulties. You'll assess individual circumstances, provide advice and support, and work with customers to identify solutions that help them secure or sustain accommodation.

This is a busy and varied role that requires excellent organisation, sound decision-making skills and the ability to manage a diverse caseload. You'll be working with customers from a range of backgrounds, many of whom may have complex needs, so empathy, resilience and strong communication skills are essential.

You will be responsible for assessing applications, making decisions in line with homelessness legislation, developing personalised housing plans and working closely with a range of partner agencies to achieve positive outcomes for our customers.

Alongside managing a varied caseload, you will have the opportunity to develop additional knowledge and expertise in a particular area, helping to support the wider team and shape service delivery. These areas include:

• Young People
• Ex-Offenders
• Migrants
• Eligibility
• Welfare Benefits

We are committed to investing in our staff and offer a range of training and development opportunities, including support to achieve the Chartered Institute of Housing (CIH) Level 3 qualification.

What We Offer

• A supportive team environment
• Ongoing training and professional development
• Opportunities to develop specialist knowledge
• Flexible working arrangements, including a mix of office and home working
• A comprehensive employee benefits package

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

If you have any questions or wish to have an informal discussion, please contact

Name: Charlotte Cowley

Job Title: Principal Housing Options Officer

Email: [e-mail]

Closing Date: 4th October 2026

Interviews: 15th & 20th October 2026

There will be a two-stage recruitment process for this role. Shortlisted candidates will be invited to attend the first stage of the process.

Stage 1 – Written Test and Role Play

Shortlisted candidates will be invited to attend either a morning or afternoon assessment session on 15th October 2026. The session will include a written assessment and role play exercise. Candidates should ensure they are available for up to three hours.

Stage 2 – Interview

Candidates who are successful at Stage 1 will be invited to attend a formal interview. Candidates will be notified of the outcome of Stage 1 on 16th October 2026, with interviews scheduled to take place on 20th October 2026