Housing Options Officer – Front Desk

Royal Borough of Windsor and Maidenhead; Windsor; Hybrid; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Royal Borough of Windsor and Maidenhead is seeking an experienced Housing Options Officer to join the Housing Reception Team. This full-time, permanent role involves delivering housing advice and homelessness prevention in a busy, front-line environment within a hybrid working setup.

You will interpret housing legislation, work with the public to find housing solutions, and make statutory homelessness decisions while meeting service targets and deadlines.

Qualifications

• Experience of working in a housing options team within a local authority Housing Service or similar.
• Ability to interpret and apply relevant housing legislation in a rule-driven environment.
• Experience of working directly with the public face-to-face and over the phone.
• Experience in a busy, frontline, customer-focused team.
• Experience working in a performance-driven environment with targets and deadlines.

Responsibilities

• Provide an effective and comprehensive housing advice and homelessness service to residents of the borough.
• Work with customers to provide solutions to housing issues using homelessness prevention options.
• Make enquiries for statutory homelessness applications, gather information and make statutory homelessness decisions.
• Handle customer enquiries about housing applications and housing issues face-to-face, by telephone and online, updating them accordingly.

Skills

Housing options experience

Customer service

Frontline/face-to-face service

Dealing with homelessness prevention

Job description

This is a full-time, permanent role with hybrid working, and a salary of £34,962 to £38,791

We are seeking an experienced Housing Options Officer with the drive and ability to work effectively as part of our busy Housing Reception Team. Our Housing Reception Team is the gateway to our housing service and is the front line of our homelessness prevention work. You will deal with a range of customers in a face-to-face environment dealing with housing enquiries and wherever possible, preventing homelessness.

Your role will involve:

• Working as part of the Housing Reception Team you will provide an effective and comprehensive housing advice and homelessness service to the residents of our borough
• Working with customers to provide effective solutions to their housing issues using a range of homelessness prevention options
• Making enquiries in respect of statutory homelessness applications, gather the required information and make statutory homelessness decisions
• Dealing with customer enquiries about their housing applications and housing issues face to face, by telephone and online and updating them accordingly

What we are looking for:

• You will have experience of working in a housing options team within a local authority Housing Service or similar
• You will be able to interpret and apply relevant housing legislation and be comfortable working in a rule driven environment
• You will have experience of working directly with the public both face to face and over the phone.
• You will have experience of working in a busy, front line, customer-focused team.
• You will be experienced in working within a performance driven environment, meeting targets and working to deadlines

For more information on this role and others, please visit: https://rbwmjobs.co.uk/

Interviews to be held between 9th - 23rd November.