Housing Options Advisor

Niyaa People Ltd; Coleshill Heath; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Niyaa People Ltd is recruiting an experienced Housing Options Advisor to join the Housing Options and Homeless Services team on an initial 3-month contract. The role focuses on customers at risk of homelessness and includes assessments, tailored housing advice and management of temporary accommodation.

The position offers a hybrid working arrangement, with a mix of office-based, home and patch-based duties.

Qualifications

• Experience in a busy front-line housing or homelessness service.
• Experience undertaking housing or homelessness assessments.
• Understanding of homelessness legislations and local authority duties.
• Experience with temporary accommodation management and void processes.
• Ability to manage sensitive cases and maintain accurate records.

Responsibilities

• Manage homelessness enquiries and undertake housing needs assessments.
• Provide tailored housing advice to prevent homelessness.
• Collaborate with landlords and partner agencies to find sustainable housing solutions.
• Support temporary accommodation management, including voids and readiness checks.
• Maintain accurate case records and relevant documentation.
• Assist with move-on arrangements and access to longer-term accommodation.

Skills

Front-line housing

Homelessness prevention

Case management

Communication skills

Negotiation

Empathy

Education

CIH qualification

Tools

Case management systems

Job description

We are currently recruiting on behalf of alocal authority clientfor an experiencedHousing Options Advisorto join their Housing Options and Homeless Services team on an initial3-month contract.

This is an excellent opportunity for an experienced housing professional who is confident working with customers at risk of homelessness and has experience inhousing options, homelessness and temporary accommodation.

The role offers a hybrid working arrangement, with a mixture of office-based, home and patch-based/customer-facing work.

Afull UK driving licence and access to a vehicle are essential, as the role will involve travel across the local area for customer and property-related visits.

The Role:

As a Housing Options Advisor, you will provide high-quality, customer-focused advice and support to individuals and families who are homeless or at risk of homelessness.

You will undertake assessments, provide tailored housing advice, explore homelessness prevention options and work proactively with customers, landlords and partner agencies to identify sustainable solutions.

The role also includes supporting the management of temporary accommodation, includingvoid management and property checks, ensuring accommodation is suitable and ready for allocation.

Key Responsibilities of a Housing Options Advisor:

• Manage homelessness enquiries and undertake housing needs assessments.
• Provide tailored housing advice and support to prevent homelessness.
• Work with customers, landlords and partner agencies to identify sustainable housing solutions.
• Support homelessness casework in line with the Homelessness Reduction Act 2017.
• Assist with temporary accommodation, includingvoid management, property checks and preparing properties for allocation.
• Support move-on arrangements and access to longer-term accommodation.
• Maintain accurate case records and complete relevant documentation.
• Identify and scale safeguarding concerns where appropriate.
• Work collaboratively with internal teams and external partners.
• Carry out customer and property visits across the local area as required.
• Provide reports and statistical information when required.

About You:

We are looking for someone with demonstrable experience withinhousing options, homelessness, temporary accommodation or a closely related housing environment.

You will ideally have:

• Experience working in a busy, front-line housing or homelessness service.
• Experience undertaking housing or homelessness assessments.
• A good understanding of theHomelessness Reduction Act 2017and local authority homelessness duties.
• Practical experience of temporary accommodation, ideally includingvoid management and property readiness.
• An understanding of homelessness prevention, housing options and tenancy-related issues.
• Experience working with vulnerable customers and people experiencing crisis or complex circumstances.
• Strong communication, negotiation and influencing skills.
• The ability to manage challenging conversations and de-escalate difficult situations professionally.
• Excellent organisational and case management skills, with the ability to manage competing priorities.
• Strong written skills and the ability to maintain accurate, professional case records.
• The confidence to make informed decisions and work independently.
• Experience working with partner agencies and other professionals.
• Good IT skills and experience using case management systems.
• A professional, empathetic and non-judgemental approach.
• Afull UK driving licence and access to a vehicle.
• A housing-related qualification such as CIH would be advantageous, but relevant practical experience will also be considered.

Why Apply?

This is a fantastic opportunity to join an established local authority housing service on an initial3-month contract, working within a varied role that combines homelessness prevention, customer-facing housing advice and temporary accommodation responsibilities.

The hybrid working arrangement provides a balance ofhome working, office-based duties and patch-based visits, offering flexibility while retaining a strong customer-facing element.

If you are an experienced Housing Options professional withtemporary accommodation and void management experienceand are available for a new contract opportunity, we would be keen to hear from you.