Housing Options Adviser

Cheshire West and Chester; Ellesmere Port; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Cheshire West and Chester is seeking full-time Housing Options Advisors to support households under the Homelessness Reduction Act 2017, delivering casework and high-quality customer care.

The contracted base is The Portal in Ellesmere Port. The role is hybrid and flexible, involving office and home working, plus visits to council offices and client meetings across the district. Training will be provided to successful candidates.

Qualifications

• Experience in housing advice or homelessness support is desirable.
• Strong time-management and casework abilities.
• Commitment to high-quality customer care.
• Training will be provided for successful candidates.

Responsibilities

• Deliver casework and provide customer support to households under the Homelessness Reduction Act 2017.
• Work with accommodation providers (private landlords, social housing, supported accommodation) to broaden access to affordable housing.
• Support households under the Homelessness Reduction Act to prevent and relieve homelessness.
• Hybrid and flexible work arrangement with office, home, and site visits across the district.

Skills

Public-facing experience

Time management

Casework

Customer service

Job description

Would you enjoy working in a challenging yet rewarding role helping to prevent and reduce homelessness? Do you have experience of working within a public facing role? Are you looking for a new challenge and would relish the opportunity to make a difference to peoples lives?

We are looking for exceptional candidates to join the Local Authority Housing Options service as full time Housing Options Advisors on a permanent basis.

This role is responsible for delivering casework and providing customer support to households seeking assistance under the Homelessness Reduction Act 2017 to secure suitable accommodation

You will be part of a busy, multidisciplinary Housing Options and Homelessness service, supporting households under the Homelessness Reduction Act 2017 to prevent and relieve homelessness.

A key aspect of the role involves working closely with accommodation providers - including private landlords, social housing partners, and supported accommodation services - to build strong relationships and expand access to affordable housing options.

While previous experience in delivering housing advice or supporting people facing homelessness is desirable, full training will be provided. The successful candidate will demonstrate strong time‑management and casework abilities, ensuring high‑quality customer care at all times.

The contracted base for this role is The Portal in Ellesmere Port. The position is hybrid and flexible, involving a mix of office-based work, home working, visits to other council offices, and off‑site appointments such as meeting clients across the district. Further details can be found in the attached job description.