Housing Operations Manager

Home Group; Bishop's Stortford; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading housing organization is seeking a Housing Operations Manager in Bishop's Stortford. This role involves managing a diverse portfolio across Hertfordshire and Essex, ensuring compliance with regulations, and leading teams to achieve outstanding customer outcomes. The ideal candidate will have significant experience in housing services leadership, along with excellent communication and conflict resolution skills. This position offers a competitive salary and a hybrid working model with great benefits, including generous leave entitlements and health cash plans.

Benefits

34 days leave, rising to 39

Health cash plan

Matching pension contribution

Qualifications

• Significant experience managing housing services in rented, leasehold and supported settings.
• Proven track record of developing high-performance teams.
• Ability to interpret financial data and manage budgets.

Responsibilities

• Lead Service Managers and Housing Managers to improve team performance.
• Manage housing portfolio ensuring legal and regulatory compliance.
• Drive operational efficiency in rent collection and tenancy sustainment.

Skills

Leadership skills

Communication skills

Negotiation skills

Conflict resolution skills

Knowledge of housing regulations

Education

CiH Level 4

Job description

Job Description - Housing Operations Manager (251975)

Job Description

Housing Operations Manager - ( 251975 )

Description

HousingOperations Manager

Salary circa £50,000 per annum depending on skills and experience.

Permanent and 6-month Fixed Term opportunities

Bishop Stortford covering your patch across Hertfordshire and Essex.

Home, a place where you belong

Are you an experienced housing professional who leads and inspires? Join us to manage a diverse housing portfolio across our Central region delivering rented, leasehold and supported housing services. You’ll ensure regulatory compliance, operational excellence and outstanding customer outcomes while shaping strategy and leading high-performing teams to achieve real impact. If you’re ready to step into a role with real scope, this could be your switch moment.

What you’ll do

• Lead and support Service Managers and Housing Managers and their team performance across rented, leasehold and supported housing
• Manage your own housing portfolio ensuring compliance with legal and regulatory standards and internal policies
• Drive operational efficiency, including rent collection, void management, tenancy sustainment and continuous improvement across all service strands
• Monitor KPIs, performance and budgets, making data-driven decisions to improve services
• Build strong relationships with colleagues, customers and stakeholders to support our strategic objectives

You’ll join a team that’s collaborative, experienced and genuinely supportive – our colleagues make a real difference here. You’ll have the freedom to shape your role, grow your skills, influence outcomes for our customers and make a real impact. Be part of one of the UK’s top 10 Great Places to Work!

You have

• Significant experience managing housing services in rented, leasehold and supported settings. You’ll ideally have – or be working towards CiH Level 4 too.
• Proven leadership skills and a track record of developing brilliant teams and ensuring a high-performance culture with measurable outcomes
• Knowledge of housing regulations and compliance requirements
• Ability to manage budgets, interpret financial data and make commercial decisions
• Excellent communication, coaching, negotiation and conflict resolution skills
• You’ll manage your own diary and we’re open to agree a working pattern with you.
• We typically work on a hybrid basis with 2 days per week in our local services or out in our communities, with the rest from home. As you’re covering a large geographical patch there will be a fair bit of travel to our services and teams.
• You need an enhanced with barring list DBS check (we pay)
• You need to be able to drive and have access to your own vehicle insured for business purposes (on the job mileage? We’ve got you covered!)

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
• 2 paid volunteering days each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more

For reasonable adjustments [e-mail]