Housing Operations Lead - Immediate Start (Contract)

Moxie People; Milford Haven; Hybrid; GBP 37,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Immediate start

Job summary

Moxie People are recruiting a Housing Operations Team Lead for a West Wales housing provider on a temporary basis. The role is Pembrokeshire Patch, 3 months FTC, offering £37,000-£38,000 pro rata for 37 hours per week with ASAP start and hybrid working.

You will lead a small housing team, manage complex tenancy issues, ASB, safeguarding and ensure high-quality service delivery while coaching staff and driving case progression.

Qualifications

• Strong experience in tenancy management
• Line management or supervisory experience
• Excellent communication skills
• Strong organisational skills
• Experience liaising with Police, Local Authorities and partner agencies
• Enhanced DBS on the Update Service (essential due to the nature of the role)
• Full driving licence and access to a vehicle

Responsibilities

• Provide day-to-day leadership and operational oversight to the housing team
• Oversee complex tenancy management, ASB, safeguarding and service delivery
• Deliver line management activities including supervisions, 121s and performance monitoring
• Support staff with complex or high-risk cases
• Oversee rent arrears and income recovery
• Coordinate cross-team work with contractors, support services and partner agencies
• Monitor performance, service standards and caseload progression
• Maintain GDPR-compliant records and reporting
• Provide visible leadership across the patch
• Assist with service improvements and decision-making

Job description

Moxie People are recruiting a Housing Operations Team Lead for a West Wales housing provider on a temporary basis. The role is Pembrokeshire Patch, 3 months FTC, offering £37,000-£38,000 pro rata for 37 hours per week with ASAP start and hybrid working.

You will lead a small housing team, manage complex tenancy issues, ASB, safeguarding and ensure high-quality service delivery while coaching staff and driving case progression.