Housing & Compliance Assistant — Supportive Housing

Moxie People; West of England; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave

Wellbeing days

Medicash healthcare plan

Company pension scheme

Cycle to Work scheme

EV salary sacrifice scheme

Employee referral programme

Job summary

Moxie People is seeking a Housing Assistant in Bristol to help manage tenancies, support residents and ensure properties are safe and compliant. The role offers a permanent, full-time position with a salary of £25,837.50 per annum and 37.5 hours per week, with flexible start times of 9am-5pm or 10am-6pm.

You will drive housing operations, perform health and safety inspections, and collaborate with care and maintenance teams to achieve positive outcomes for residents.

Qualifications

• Experience in housing, tenancy management or similar community-based services.
• Understanding of tenancy agreements, licences and housing legislation.
• Knowledge of welfare benefits and housing benefit processes.
• Experience managing tenancy-related issues including arrears, ASB or tenancy breaches.
• Strong communication and relationship-building skills.
• Good IT and administrative skills.
• A proactive and organised approach.
• Resilience, empathy and the ability to work in a challenging but rewarding environment.
• A full UK driving licence and access to a vehicle.

Responsibilities

• Manage rent and service charge accounts, including arrears recovery and payment plans.
• Support tenancy sustainment and help residents maintain successful tenancies.
• Investigate and resolve tenancy issues, anti-social behaviour and safeguarding concerns.
• Carry out housing management duties including sign-ups, tenancy reviews and void management.
• Support residents to access alternative housing options where appropriate.
• Conduct regular health and safety inspections across schemes.
• Work closely with care and maintenance teams to deliver positive outcomes for residents.
• Manage property standards, cleaning and environmental improvements.
• Ensure compliance processes are followed and accurate records maintained.
• Build positive relationships with residents, external agencies and support services.

Skills

Housing experience

Tenancy management

Tenancy legislation

Welfare benefits

Arrears handling

ASB handling

Communication

IT skills

Organisational skills

Driving licence

Job description

Moxie People is seeking a Housing Assistant in Bristol to help manage tenancies, support residents and ensure properties are safe and compliant. The role offers a permanent, full-time position with a salary of £25,837.50 per annum and 37.5 hours per week, with flexible start times of 9am-5pm or 10am-6pm.

You will drive housing operations, perform health and safety inspections, and collaborate with care and maintenance teams to achieve positive outcomes for residents.