Housing Operations Team Lead

Moxie People; Milford Haven; Hybrid; GBP 37,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Immediate start

Job summary

Moxie People are recruiting a Housing Operations Team Lead for a West Wales housing provider on a temporary basis. The role is Pembrokeshire Patch, 3 months FTC, offering £37,000-£38,000 pro rata for 37 hours per week with ASAP start and hybrid working.

You will lead a small housing team, manage complex tenancy issues, ASB, safeguarding and ensure high-quality service delivery while coaching staff and driving case progression.

Qualifications

• Strong experience in tenancy management
• Line management or supervisory experience
• Excellent communication skills
• Strong organisational skills
• Experience liaising with Police, Local Authorities and partner agencies
• Enhanced DBS on the Update Service (essential due to the nature of the role)
• Full driving licence and access to a vehicle

Responsibilities

• Provide day-to-day leadership and operational oversight to the housing team
• Oversee complex tenancy management, ASB, safeguarding and service delivery
• Deliver line management activities including supervisions, 121s and performance monitoring
• Support staff with complex or high-risk cases
• Oversee rent arrears and income recovery
• Coordinate cross-team work with contractors, support services and partner agencies
• Monitor performance, service standards and caseload progression
• Maintain GDPR-compliant records and reporting
• Provide visible leadership across the patch
• Assist with service improvements and decision-making

Job description

Housing Operations Team Lead

Temporary Contract via Moxie People

Pembrokeshire Patch | 3 months FTC | £37,000-£38,000 (pro rata) | 37hrs | ASAP start

Moxie People are supporting a well‑regarded housing provider in West Wales who are looking for an experienced Housing Team Leader to support their Housing Operations service on a temporary basis.

This is an immediate‑start role providing operational leadership across a small housing team. You'll oversee complex tenancy management, ASB, safeguarding and service delivery, ensuring customers receive a consistent, high‑quality service while supporting staff with coaching, decision‑making and case progression.

What you’ll be doing

You'll provide day‑to‑day leadership, guidance and operational oversight to the housing team, ensuring cases are managed effectively and services run smoothly. Your responsibilities will include:

• Delivering line management including supervisions, 121s and performance monitoring
• Supporting staff with complex tenancy, ASB, safeguarding and legal cases
• Overseeing rent, arrears and income recovery activity
• Ensuring consistent, compliant tenancy management across the patch
• Reviewing and signing off enforcement action, notices and legal documentation
• Coordinating cross‑team working with contractors, support services and partner agencies
• Monitoring operational performance, service standards and caseload progression
• Supporting service improvement, problem‑solving and decision‑making
• Maintaining accurate, GDPR‑compliant records and reporting
• Providing visible, proactive leadership across the patch

What we’re looking for

You’ll need to be confident leading a small team and experienced in managing complex housing cases. We’re looking for someone with:

• Strong experience in tenancy management, ASB or housing operations
• Previous line management or supervisory experience
• Knowledge of relevant housing legislation (Renting Homes Wales desirable)
• Experience supporting staff with complex or high‑risk cases
• Excellent communication skills and a calm, professional approach
• Strong organisational skills and the ability to manage competing prioritiesExperience working with Police, Local Authorities and partner agencies
• Enhanced DBS on the Update Service (essential due to the nature of the role)
• Full driving licence and access to a vehicle

The details

Role: Team Leader - Housing Operations

Location: Pembrokeshire Patch

Contract: Temporary via Moxie People

Duration: Approx. 3 months

Salary: £37,000-£38,000 (pro rata, 37hrs)

Hybrid: Agile working - patch‑based with admin from office/home

Start date: ASAP

If you're an experienced Housing professional with leadership experience who can hit the ground running and support a busy frontline team, we'd love to hear from you.

INDPRI