Home-Based Housing Officer: Tenancy Support & ASB

bpha; Bedford; Remote; GBP 33,000 - 41,000; Full time

Job summary

bpha is seeking a proactive Housing Officer to oversee tenancy and neighbourhood services from a home-based location with occasional visits to Bedford. The role focuses on rent arrears, ASB resolution, and sustaining tenancies while coordinating with complex case housing officers to deliver consistent, customer-focused support.

Key responsibilities include estate inspections, safety checks, and collaboration with partners to provide holistic services for residents across Bedfordshire.

Qualifications

• Experience in housing or tenancy management.
• Strong understanding of ASB legislation and case handling.
• Proven ability to manage rent arrears.
• Excellent customer service with a resident-first approach.
• Strong problem-solving, negotiation and influencing skills.
• Effective communication, time management and organisational abilities.
• Experience collaborating with internal and external partners.

Responsibilities

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.
• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.
• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.
• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.
• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.
• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

Skills

Rent arrears management

ASB knowledge

Customer service

Negotiation

Communication

Time management

Stakeholder liaison

Job description

bpha is seeking a proactive Housing Officer to oversee tenancy and neighbourhood services from a home-based location with occasional visits to Bedford. The role focuses on rent arrears, ASB resolution, and sustaining tenancies while coordinating with complex case housing officers to deliver consistent, customer-focused support.

Key responsibilities include estate inspections, safety checks, and collaboration with partners to provide holistic services for residents across Bedfordshire.