Housing Officer Temporary Accommodation

Hastings Frontend; Hastings; On-site; GBP 28,000 - 35,000; Full time

Job summary

Hastings Borough Council is offering a Fixed Term, full-time role as Temporary Accommodation Officer in Muriel Matters House, Hastings. You will join Housing Services to support households placed in temporary accommodation and ensure placements are well managed.

Key duties include managing placements, assisting with benefit claims and arrears, carrying out property inspections, and liaising with providers. The role is primarily office-based, with opportunities to work with colleagues and clients

Qualifications

• Experience in social housing or a related field.
• Knowledge of housing legislation and benefit processes.
• Ability to manage a varied caseload and stay resilient.
• Strong communication and IT skills.

Responsibilities

• Manage temporary accommodation placements and ensure safeguarding.
• Support clients with benefit claims, arrears, disputes, and other issues affecting their stay.
• Inspect properties and liaise with providers to maintain standards.
• Collaborate with teams to meet service targets and continuous improvement.
• Provide robust housing management services.

Skills

Social housing

Communication

Case management

IT skills

Job description

Temporary Accommodation Officer

Grade: Career Grade 8-7, SCP 9 - 22

Salary: £28,153 to £34,811 per annum

Contract: Full Time (37 hours per week), Fixed Term (6 months from start date)

Location: Muriel Matters House, Hastings

We are offering an opportunity to join the Housing Services as a Housing Officer Temporary Accommodation.

The Role

This role is key to supporting households placed in temporary accommodation and ensuring placements are well managed. You'll provide housing management services, liaise with providers, and work closely with colleagues, partners, and clients to ensure people are supported while their longer-term housing options are explored.

Key aspects include:

• Managing temporary accommodation placements, ensuring suitability and safeguarding responsibilities are met.
• Supporting clients with benefit claims, arrears, disputes, and other issues affecting their stay.
• Carrying out property inspections and liaising with providers to maintain standards.
• Working with clients who may have complex needs and ensuring placements are sustained where possible.
• Contributing to service targets and continuous improvement.

This is a primarily office-based role at Muriel Matters House.

About You

• Experience in social housing or a related field.
• Knowledge of housing legislation, housing benefit processes, and issues surrounding homelessness.
• Strong communication, case management, and IT skills.
• The ability to work flexibly, manage a varied caseload, and remain resilient under pressure.

A commitment to continuous learning and professional development is essential. This role offers a great opportunity to expand your housing knowledge and develop your career within the Council.

Closing date: 29th October 2026

This role reports to the Temporary Accommodation Team Leader, Vanessa Stock.

Further information on this vacancy

• Hastings Borough Council Behaviours Framework
• Housing Officer TA Job Description / Person Specification