Housing Officer: Shape Safe, Thriving Neighborhoods

plymouthcommunityhomes; Devon and Torbay; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Generous pension scheme

Fully equipped onsite gym

Volunteer days through Make a Diffence

25 days annual leave, 30 with service

Employee Assistance Programme

Cycle to Work scheme

Discounts via rewards portal

Job summary

Plymouth Community Homes is seeking a Housing Officer to support tenants with responsive, fair and customer-focused advice. You will manage tenancy enquiries, resolve issues and promote community standards to improve residents’ quality of life.

Working with internal teams and external partners, you’ll help foster safe, welcoming neighbourhoods across Plymouth while building trusted relationships with residents.

Qualifications

• Experience within social housing or a similar customer-focused environment.
• Fair, balanced and empathetic approach when working with diverse communities.
• Positive, proactive attitude with resilience and sound decision-making skills.
• Able to manage and prioritise a varied caseload to achieve outcomes.
• Passionate about improving lives and delivering positive outcomes for local communities.

Responsibilities

• Provide responsive tenancy support and handle enquiries with fairness.
• Resolve complex issues and address anti-social behaviour to promote standards.
• Build trusted relationships with residents and external partners.
• Collaborate with internal teams to create safe, welcoming neighbourhoods.
• Prioritise workload to deliver positive outcomes for tenants and communities.

Skills

Social housing experience

Customer-focused

Empathy

Decision-making

Caseload management

Job description

Plymouth Community Homes is seeking a Housing Officer to support tenants with responsive, fair and customer-focused advice. You will manage tenancy enquiries, resolve issues and promote community standards to improve residents’ quality of life.

Working with internal teams and external partners, you’ll help foster safe, welcoming neighbourhoods across Plymouth while building trusted relationships with residents.