Housing Officer

Plymouthcommunityhomes; Plymouth; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Onsite gym

Volunteer days

Annual leave 25-30 days

Employee Assistance Programme

Flu vaccination

Cycle to Work

Discount portal

Job summary

Plymouth Community Homes is seeking a Housing Officer to be a trusted contact for tenants, delivering responsive, fair and customer-focused support. You will manage tenancy enquiries, resolve complex issues and work with partners to improve residents' quality of life.

In collaboration with internal teams, you will help create safe, welcoming and sustainable neighbourhoods across Plymouth, building positive, trusted relationships with residents.

Qualifications

• Experience within social housing or similar customer-focused environment.
• Fair, balanced and empathetic approach with diverse communities.
• Proactive attitude with resilience and sound decision-making.
• Ability to manage varied caseload and deliver outcomes.

Responsibilities

• Manage tenancy enquiries and resolve complex issues.
• Tackle anti-social behaviour and promote community standards.
• Build positive relationships with residents and partners.
• Work with internal teams to create safe, sustainable neighbourhoods.

Skills

Social housing experience

Customer-focused

Empathy

Decision-making

Caseload management

Job description

Be The Difference Between a House and a Home

Are you ready to help create safer, stronger neighbourhoods across Plymouth?

Join us at Plymouth Community Homes and play a key role in supporting our communities. You'll help residents thrive, improve local neighbourhoods, and make a real difference to how people feel about the places they call home.

About the role

As a Housing Officer, you'll be a trusted point of contact for tenants, providing responsive, fair and customer-focused support. From managing tenancy enquiries and resolving complex issues to tackling anti-social behaviour and promoting community standards, your work will directly contribute to improving residents' quality of life.

Working closely with a range of internal teams and external partners, you'll help create safe, welcoming and sustainable neighbourhoods across Plymouth while building positive, trusted relationships with residents.

Our ideal candidate for this role is someone who:

We're looking for someone who:

• Has experience within social housing or a similar customer-focused environment
• Adopts a fair, balanced and empathetic approach when working with diverse communities
• Brings a positive, proactive attitude, supported by resilience and sound decision-making skills
• Can effectively manage and prioritise a varied caseload, ensuring successful outcomes are achieved
• Is passionate about improving lives and delivering positive outcomes for local communities

About Plymouth Community Homes

We are Plymouth's largest social housing association, managing more than 16,000 properties and providing homes for over 35,000 people. We continue to grow, helping more people access high-quality, affordable homes to rent and buy.

Driven by our people, we are committed to delivering well-managed, well-maintained homes and excellent services for our residents.

What we can offer you:

• Flexible working arrangements, including flexi-time and hybrid working
• An excellent pension scheme with generous employer contributions
• Free access to our fully equipped onsite gym and changing facilities
• Up to three volunteer days each year through our Make a Difference scheme
• 25 days annual leave, rising to 30 days, plus Bank Holidays and a holiday trading option
• Free Employee Assistance Programme, including access to counselling services
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to live and work in one of the most beautiful parts of the South West
• A friendly and supportive workplace, with regular team and company events
• Access to our employee rewards portal, offering discounts with a wide range of retailers

And, of course, the opportunity to build a rewarding long-term career while making a genuine difference within the local community.

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.