Housing Officer (Hybrid) - Exeter & Surrounding Areas

Niyaa People; Exeter; Hybrid; GBP 32.000 - 40.000; Teilzeit

Benefits dieser Stelle

Hybrid working

Pension scheme (12%)

Life assurance

Private medical (optional)

Zusammenfassung

Niyaa People is seeking an experienced Housing Officer to cover Exeter and surrounding areas. You will manage tenancy and neighbourhood issues, conducting visits and liaising with customers and partner agencies to achieve positive outcomes.

The role offers hybrid working with two days in the Exeter office, 30 hours per week, and a salary of £32,000–£40,000 depending on experience. A supportive team and pension benefits are provided.

Qualifikationen

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• Customer-focused approach and commitment to positive outcomes.
• Ability to work with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.

Aufgaben

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, antisocial behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Exeter and surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Kenntnisse

Housing knowledge

Caseload management

ASB handling

Tenancy management

Communication

IT skills

Tools

Microsoft Office

Housing management systems

Jobbeschreibung

Niyaa People is seeking an experienced Housing Officer to cover Exeter and surrounding areas. You will manage tenancy and neighbourhood issues, conducting visits and liaising with customers and partner agencies to achieve positive outcomes.

The role offers hybrid working with two days in the Exeter office, 30 hours per week, and a salary of £32,000–£40,000 depending on experience. A supportive team and pension benefits are provided.