Housing Officer - Hybrid Role with Community Impact

Niyaa People; Oxford; Híbrido; GBP 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual leave

Pension scheme

Life assurance

Private medical

Wellbeing benefits

Virtual GP service

Hybrid working

Volunteer days

Descripción de la vacante

Niyaa People is recruiting on behalf of a well-established housing organisation to appoint a Housing Officer covering Oxfordshire and surrounding areas. You will manage tenancy and neighbourhood issues, visit customers and work with partner agencies to ensure positive outcomes for residents.

The role offers hybrid working with regular travel, a 37-hour week, and a salary in the £32,000–£40,000 range depending on experience.

Formación

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Ability to handle complex, sensitive or challenging situations.
• Customer-focused approach and commitment to achieving positive outcomes.
• Good IT skills, including housing management systems.
• Ability to work independently and manage your own workload.

Responsabilidades

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Conocimientos

Housing knowledge

Caseload management

Communication

Negotiation

Relationship-building

Customer-focused

IT skills

Independent working

Driver's licence

Herramientas

Housing management systems

Microsoft Office

Descripción del empleo

Niyaa People is recruiting on behalf of a well-established housing organisation to appoint a Housing Officer covering Oxfordshire and surrounding areas. You will manage tenancy and neighbourhood issues, visit customers and work with partner agencies to ensure positive outcomes for residents.

The role offers hybrid working with regular travel, a 37-hour week, and a salary in the £32,000–£40,000 range depending on experience.