Frontline Neighbourhood Housing Officer

Civic Recruitment Limited; Kettering; On-site; GBP 23,000 - 30,000; Full time

Job summary

Civic Recruitment Limited in the United Kingdom is seeking a Housing Officer to deliver frontline housing management for council tenants and leaseholders. You will manage tenancies, oversee estate management, and support vulnerable residents while ensuring compliance with housing policies.

Reporting to the local authority, the role involves enforcement actions, arrears recovery, safeguarding, and collaboration with internal teams to sustain tenancies and thriving communities.

Qualifications

• Minimum 3 years' experience in a Housing Officer or similar role.
• Experience in Local Authority or Registered Housing Provider.
• Strong knowledge of Housing Management and Rent Arrears Recovery.
• Experience conducting estate inspections, tenancy reviews, and home visits.
• Full UK Driving Licence and access to a vehicle.

Responsibilities

• Manage a designated patch of council properties and tenancies.
• Undertake settling-in visits, tenure reviews and property inspections.
• Process tenancy changes, mutual exchanges and succession requests.
• Assess applications for alterations and home move assistance.
• Respond to tenancy reference requests and support vulnerable tenants.
• Promote downsizing and mobility schemes, and housing exchanges.
• Enforce tenancy conditions and address breaches.
• Monitor estates to ensure safety and maintenance.
• Provide advice and assistance to tenants and leaseholders.
• Maintain accurate case notes and service data.

Skills

Housing Management

Tenancy Management

Rent Arrears Recovery

Estate Management

Housing Legislation

ASB Procedures

Possession Proceedings

Customer Service

Communication Skills

Driving Licence

Education

Degree or higher-level housing qualification

CIH Qualification or Membership

Tools

Housing management systems

Job description

Civic Recruitment Limited in the United Kingdom is seeking a Housing Officer to deliver frontline housing management for council tenants and leaseholders. You will manage tenancies, oversee estate management, and support vulnerable residents while ensuring compliance with housing policies.

Reporting to the local authority, the role involves enforcement actions, arrears recovery, safeguarding, and collaboration with internal teams to sustain tenancies and thriving communities.