Housing Officer — Flexible Hours, Older Adults Housing

BCOP; Birmingham; Hybrid; GBP 30,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Public transport access

Annual leave 24+ days

Health insurance

CPD opportunities

Supportive culture

Job summary

BCOP is seeking a Housing Officer in Birmingham to provide professional housing management and resident support across our independent and supported living schemes and almshouse accommodation.

You will manage a varied caseload, help residents sustain tenancies, address welfare needs, and work with partners to ensure safe, dignified living.

Travel across Birmingham, 12 months in social housing, CIH Level 3 in progress, and a full UK driving licence are required.

Qualifications

• 12 months’ experience delivering social housing services.
• Good knowledge of housing legislation, regulation and good practice.
• Experience supporting older or vulnerable residents is valuable.
• Willingness to work towards CIH Level 3.

Responsibilities

• Provide professional housing management and resident support.
• Manage rent accounts and support residents to sustain tenancies.
• Develop support plans and coordinate with partner agencies.
• Carry out property, health and safety checks and address issues.
• Record keeping using BCOP systems and safeguarding actions.

Skills

Social housing experience

Empathy and communication

Driving licence

Education

CIH Level 3 housing qualification

Tools

Housing management software

Job description

BCOP is seeking a Housing Officer in Birmingham to provide professional housing management and resident support across our independent and supported living schemes and almshouse accommodation.

You will manage a varied caseload, help residents sustain tenancies, address welfare needs, and work with partners to ensure safe, dignified living.

Travel across Birmingham, 12 months in social housing, CIH Level 3 in progress, and a full UK driving licence are required.