Housing Officer - (DA) Bournemouth - (Ref : CRH180)

CLEARSPRINGS READY HOMES LTD; Bournemouth; On-site; GBP 28,000 - 35,000; Full time

Job summary

A social care organization in Bournemouth is seeking two Housing Officers to manage service users in dispersed accommodation. The role involves conducting welfare checks, performing property inspections, and ensuring compliance with health and safety regulations. Ideal candidates will have relevant experience in social care or housing and strong communication skills. A competitive salary and benefits are offered with the position.

Benefits

25 days annual leave plus national bank holidays

Westfield Health Membership

Employer pension contribution (4% employer, 4% employee)

Mileage expenses (claimable from home)

Life Cover (2 × basic salary)

Qualifications

• Experience managing caseloads of clients or service users.
• Knowledge of health and safety regulations in housing.
• Ability to collaborate with team members and external agencies.

Responsibilities

• Manage a caseload of around 200–250 Service Users.
• Conduct monthly visits and manage User issues.
• Ensure properties are maintained according to regulations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Education

Relevant experience in social care or housing

Job description

Job title: Housing Officer (Dispersed Accommodation) x2

Department: Operations

Reporting to: Operations Team Leader

Location: Bournemouth

Contract type: Permanent

Hours of work: 40 hours p/w (Mon - Friday, 8:30am - 5pm)

Salary: £28,000.00 - £35,000.00 per annum

Procedures

Supporting the Service User

• Manage a caseload of around 200–250 Service Users.
• Attend dispersal and conduct induction of User into property.
• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct monthly visits and report any incidents, User issues, absconsions, etc.
• Ensure Users are moved on no later than the last date of payments to CSM.
• Arrange initial transport of Users to their accommodation or relocation as required.
• Ensure health and safety of Users are always maintained.
• Complete bi-weekly welfare checks of the Users.

Managing a property portfolio

• Effect appropriate maintenance of properties.
• Conduct monthly inspections and report defects as required.
• Ensure all items within property are replaced or repaired as required in line with inventory procedure.
• Make recommendations to line manager regarding any relocations of Users and termination of properties to provide more efficient use of portfolio/void management.
• Prepare property for re-occupation after User moves on.
• Ensure terminated properties are effectively prepared for hand back to landlord.
• Effect minor property repairs if necessary.
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

Connect and Collaborate

• Work closely with line manager and team members.
• Collaborate with others, attending meetings as required.
• Support team members and provide on-the-job training.
• Provide cover for other staff as agreed by line manager.
• Help provide cover for other team members as required.
• 24-hour availability during any significant emergency.

Responsive

• Keep up to date with all written and verbal communications (i.e., emails/messages/calls).
• Ensure all records are maintained and kept up to date according to company policies and procedures.
• Ensure appropriate property certification documentation is produced and recorded.
• Liaise closely with Users, line manager, team members and other staff.
• Assist in the local stakeholder involvement process by attending meetings as required.
• Liaise with local support agencies to ensure relationships are maintained.

Talented

• Monitor own work levels, progress, and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.

Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.

Professional

• 25 days annual leave plus national bank holidays.
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• Life Cover (2 × basic salary).
• 6‑month probation period.
• Employer pension contribution (4% employer, 4% employee).
• Laptop/Phone/other equipment if required as part of job role.
• Referral Scheme.
• Mileage expenses (claimable from home).

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expects all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

Successful applicants will require Counter Terrorism Clearance (CTC).

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest than expected.