Housing Officer - Build Safe, Thriving Communities (Enhanced DBS)

Consortium; Bromsgrove; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

32 days annual leave

Pension scheme

Wellbeing initiatives

Free parking

Job summary

Bromsgrove District Housing Trust (bdht) is seeking a proactive and approachable Housing Officer to join its Communities Team. You will deliver a customer‑focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

You’ll manage tenancy matters, deal with anti‑social behaviour cases, and work with colleagues and partners to improve outcomes and contribute to community initiatives.

Qualifications

• Experience in social housing or housing management preferred.
• Enhanced DBS check is mandatory.
• Current valid driving licence and access to insured car required.
• Excellent communication and negotiation skills; able to handle sensitive information with discretion.

Responsibilities

• Build relationships with customers and provide day-to-day housing management support.
• Manage tenancy and estate matters and address anti-social behaviour cases.
• Work with partners to deliver community projects and improve service quality.

Skills

Customer facing

Communication

Negotiation

Problem solving

Organisational skills

Tools

Driving licence

Job description

Bromsgrove District Housing Trust (bdht) is seeking a proactive and approachable Housing Officer to join its Communities Team. You will deliver a customer‑focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

You’ll manage tenancy matters, deal with anti‑social behaviour cases, and work with colleagues and partners to improve outcomes and contribute to community initiatives.