Housing Officer

BDHT / Bromsgrove District Housing Trust; Stoke Pound; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Free parking

Healthcare

Employee assistance

Wellbeing

Job summary

BDHT is seeking a proactive Housing Officer to join the Communities Team. You will deliver a customer-focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

You will manage tenancy and estate matters, deal with anti-social behaviour cases and work with colleagues and external partners to support customers and achieve positive outcomes.

Qualifications

• Experience in a customer-facing environment managing a range of needs or vulnerabilities.
• Excellent communication skills with ability to adapt approach to different people.
• Able to negotiate, influence and resolve problems to achieve positive outcomes.

Responsibilities

• Build strong relationships with customers and provide day-to-day housing management support.
• Manage tenancy and estate matters, including anti-social behaviour cases.
• Take a proactive, solution-focused approach and escalate enforcement where appropriate.
• Work with partners to support customers and achieve positive outcomes.
• Contribute to community projects and engage with customers to improve services.

Skills

Customer service

Communication

Conflict resolution

Organisational skills

Education

Social housing experience

Job description

The Vacancy

Closing Date: Friday 20th November 9am

Interview Date: Thursday 3rd December - in person

Are you passionate about helping people and making a positive difference within your local community?

Bromsgrove District Housing Trust (bdht) is looking for a proactive and approachable Housing Officer to join its Communities Team. You'll deliver a customer-focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

What you'll be doing

This is a varied, customer-facing role where you'll build strong relationships with customers, provide day-to-day housing management support and help resolve issues affecting tenancies and neighbourhoods.

You'll manage tenancy and estate matters, deal with anti-social behaviour cases and take a proactive, solution-focused approach to resolving problems, including taking enforcement action where appropriate. You'll also work closely with colleagues and external partners to support customers and achieve positive outcomes.

Alongside your housing management responsibilities, you'll contribute to community projects, events and initiatives, engage with customers to understand their needs and use feedback to help continually improve the service.

What we're looking for

We're looking for someone who is confident working with people and able to combine a compassionate approach with the ability to deal professionally with challenging situations.

You'll have experience working in a customer-facing environment, ideally supporting customers with a range of needs or vulnerabilities. You'll be an excellent communicator who can adapt your approach to different people, build trust quickly and use strong negotiation, influencing and problem-solving skills to achieve positive outcomes.

You'll also need to be organised, proactive and comfortable working independently, with the ability to manage competing priorities and maintain confidentiality when handling sensitive information. Experience within social housing would be particularly relevant to the role.

A current valid driving licence and access to an appropriately insured and MOT'd car are required for the position. The successful candidate will also be subject to an Enhanced DBS check.

This post requires that the job holder is subject to a DBS check at an Enhanced level.

What we can offer in return:

• 32 days annual leave plus bank holidays
• Holiday purchase scheme -buy up to an additional 5 days holiday per year
• Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
• Team budget every year to enjoy an afternoon out as a team
• Electric vehicle leasing scheme through Octopus Energy
• Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
• Life insurance is available to members of the pension scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Healthcare Cash Back Scheme - Healthshield
• Retail discounts scheme
• Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
• Reimbursement for professional subscription fees
• Corporate Sponsorship opportunities
• Reimbursement for HRT pre-paid certificates
• Reimbursement for annual flu jab
• Free parking and refreshments
• Monthly staff compliments raffle
• Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

The Company

BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.

BDHT is a people based organisation and our people are actively encouraged to 'bring their whole professional selves to work'. The things that are important to you become important to us too.

We are a great employer who pays fairly and has excellent terms and conditions, but above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage our employees to take full advantage of the benefits we offer, and continuously seek opportunities to develop and grow within their role and the organisation.

Our Values

• Listening
• Fair
• Honest
• Respect
• Integrity
• Transparent
• Inclusive

Our Benefits

• Pension Scheme
• 32 Days Annual Leave Plus Bank Holidays
• Employee Assistance Programme
• Agile Working
• Mental Health First Aiders
• Holiday Buy Back Scheme
• Healthcare Cash Back Scheme
• Free Parking
• Retail Discounts
• Free Refreshments

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