Housing Officer

Consortium; Bromsgrove; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

32 days annual leave

Pension scheme

Wellbeing initiatives

Free parking

Job summary

Bromsgrove District Housing Trust (bdht) is seeking a proactive and approachable Housing Officer to join its Communities Team. You will deliver a customer‑focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

You’ll manage tenancy matters, deal with anti‑social behaviour cases, and work with colleagues and partners to improve outcomes and contribute to community initiatives.

Qualifications

• Experience in social housing or housing management preferred.
• Enhanced DBS check is mandatory.
• Current valid driving licence and access to insured car required.
• Excellent communication and negotiation skills; able to handle sensitive information with discretion.

Responsibilities

• Build relationships with customers and provide day-to-day housing management support.
• Manage tenancy and estate matters and address anti-social behaviour cases.
• Work with partners to deliver community projects and improve service quality.

Skills

Customer facing

Communication

Negotiation

Problem solving

Organisational skills

Tools

Driving licence

Job description

Housing Officer role at Bromsgrove District Housing Trust

Customer-focused housing management and community project involvement

Experience in social housing and dealing with anti-social behaviour required

Enhanced DBS check mandatory

Comprehensive benefits including annual leave, pension scheme, and wellbeing initiatives

Closing Date: Friday 20th November 9am

Interview Date: Thursday 3rd December - in person

Are you passionate about helping people and making a positive difference within your local community?

Bromsgrove District Housing Trust (bdht) is looking for a proactive and approachable Housing Officer to join its Communities Team. You’ll deliver a customer‑focused housing management service, supporting a diverse range of customers while helping to create safe, sustainable communities.

What you’ll be doing

This is a varied, customer‑facing role where you’ll build strong relationships with customers, provide day‑to‑day housing management support and help resolve issues affecting tenancies and neighbourhoods.

You’ll manage tenancy and estate matters, deal with anti‑social behaviour cases and take a proactive, solution‑focused approach to resolving problems, including taking enforcement action where appropriate. You’ll also work closely with colleagues and external partners to support customers and achieve positive outcomes.

Alongside your housing management responsibilities, you’ll contribute to community projects, events and initiatives, engage with customers to understand their needs and use feedback to help continually improve the service.

What we’re looking for

We’re looking for someone who is confident working with people and able to combine a compassionate approach with the ability to deal professionally with challenging situations.

You’ll have experience working in a customer‑facing environment, ideally supporting customers with a range of needs or vulnerabilities. You’ll be an excellent communicator who can adapt your approach to different people, build trust quickly and use strong negotiation, influencing and problem‑solving skills to achieve positive outcomes.

You’ll also need to be organised, proactive and comfortable working independently, with the ability to manage competing priorities and maintain confidentiality when handling sensitive information. Experience within social housing would be particularly relevant to the role.

A current valid driving licence and access to an appropriately insured and MOT’d car are required for the position. The successful candidate will also be subject to an Enhanced DBS check.

If you’re looking for your next Housing Officer opportunity and want a role where you can build relationships, solve problems and make a genuine difference within the community, we’d love to hear from you.

This post requires that the job holder is subject to a DBS check at an Enhanced level.

What we can offer in return:

32 days annual leave plus bank holidays

Holiday purchase scheme – buy up to an additional 5 days holiday per year

Holiday buy back scheme – bdht will buy up to 10 days holiday back from staff

Team budget every year to enjoy an afternoon out as a team

Electric vehicle leasing scheme through Octopus Energy

Pension scheme – defined contributions pension administered by the Social Housing Pension Scheme (SHPS)

Life insurance is available to members of the pension scheme

Employee Assistance Programme

Mental Health First Aiders

Healthcare Cash Back Scheme – Healthshield

Retail discounts scheme

Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)

Reimbursement for professional subscription fees

Corporate Sponsorship opportunities

Reimbursement for HRT pre‑paid certificates

Reimbursement for annual flu jab

Free parking and refreshments

Monthly staff compliments raffle

Wellbeing calendar of events throughout the year

Bdht reserves the right to close vacancies before the stated closing date where the volume of applications is extremely high.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!