Intensive Housing Management Officer

AWD online; Ealing; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

Annual leave

Pension

Health benefits

Job summary

AWD online is seeking a Housing Officer to support residents in a scheme-based environment across Ealing and neighbouring schemes. You will work as part of a team to maintain safe, secure and well-managed accommodation and provide intensive housing management support to vulnerable residents.

The role is based onsite with travel between schemes; a valid driving licence and vehicle access are essential, and the post requires an Enhanced DBS check. Part-time 22 hours per week.

Qualifications

• GCSE Maths and English (A*–C).
• Experience in a customer-facing role.
• Experience maintaining building health and safety requirements.
• Ability to use IT packages and MIS.
• Valid driving licence and own transport.

Responsibilities

• Carry out building inspections and report repairs to the relevant department.
• Maintain building safety and security including patrols and logs.
• Support contractor access and scheduling.
• Act as key holder for building access.
• Assist with viewings and sign-ups for new residents.
• Explain housing policies and safeguarding procedures to residents.
• Encourage resident involvement and participation in decisions.
• Monitor resident wellbeing and refer safeguarding concerns as needed.
• Prepare void rooms for allocation and perform cleaning duties.

Skills

Customer service

Building safety

Vulnerable residents support

Driving licence

IT systems

Education

GCSE Maths & English

Tools

Management information systems

Job description

AWD online is seeking a Housing Officer to support residents in a scheme-based environment across Ealing and neighbouring schemes. You will work as part of a team to maintain safe, secure and well-managed accommodation and provide intensive housing management support to vulnerable residents.

The role is based onsite with travel between schemes; a valid driving licence and vehicle access are essential, and the post requires an Enhanced DBS check. Part-time 22 hours per week.