Housing Officer (ASB)

London Borough of Havering; London; On-site; GBP 38,000 - 42,000; Full time

Job summary

The London Borough of Havering is seeking a dedicated ASB Housing Officer to join the Resident Services Team. The role focuses on resolving anti-social behaviour issues and improving community well-being through investigation and management of ASB cases. Candidates should have experience in housing management and possess strong conflict resolution skills. This is a front-line role requiring daily office presence, and candidates must hold a full UK driving license.

Qualifications

• Previous experience in ASB or housing management is essential.
• Strong conflict resolution and problem-solving skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Investigate and manage ASB complaints in line with policies.
• Liaise with residents and agencies to resolve ASB issues.
• Conduct regular estate inspections to identify ASB hotspots.

Skills

Conflict resolution

Problem-solving

Communication

Interpersonal abilities

Education

Experience in ASB or housing management

Tools

Open Housing

Microsoft Office

Job description

Grade 6- £38,058- £41,442pa 1 Year Fixed Term Contract/Secondment Opportunity

The Resident Services Team are responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding and health and well-being on a wide range of issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills and the promotion of personal independence.

Are you passionate about creating safe and harmonious communities? Do you have a knack for resolving conflicts and dealing with anti-social behaviour (ASB)? We are seeking a dedicated and proactive ASB Housing Officer to join our team.

As an ASB Housing Officer, you will play a crucial role in ensuring the well-being of our residents by managing and resolving ASB cases. Your expertise in conflict resolution and community engagement will be instrumental in fostering a peaceful living environment.

Responsibilities:

- Investigate and manage ASB complaints in line with our policies and procedures.

- Liaise with residents, local authorities, and external agencies to resolve ASB issues.

- Conduct regular estate inspections to identify and address potential ASB hotspots.

- Maintain accurate records of ASB cases and actions taken.

- Provide support and guidance to residents affected by ASB.

Qualifications and Skills:

- Previous experience in ASB or housing management is essential.

- Strong conflict resolution and problem-solving skills.

- Excellent communication and interpersonal abilities.

- Ability to work independently and as part of a team.

- Knowledge of relevant legislation and best practices in ASB management.

- Knowledge of the Policing and Crime Act 2017.

- Knowledge of the Anti-social Behaviour, Crime and Policing Act 2014.

- Proficiency in using housing management software Open Housing and Microsoft Office.

If you are enthusiastic about promoting community well-being and have the skills and experience required for this role, we would love to hear from you.

This position is a front line role and is not remote working. You will therefore be required to be in the office or on site daily.

Join us in making a difference and ensuring a better quality of life for our residents!

You must have a full UK driving license and have a vehicle to use for work.

Candidates who have previously applied for this position should not submit a new application

Please view Job Profilehere

For an informal discussion about the post, please contact [e-mail] or [e-mail]

The closing date for the receipt of applications is 30/06/2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been successful. Interview date to be confirmed

Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770

We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.