Communities Housing Officer

CIH International Housing Group; Amber Valley; On-site; GBP 30,000 - 40,000; Full time

Job summary

Rejoignez une organisation dynamique en tant que 'housing officer'. Ce rôle vous permettra de soutenir des clients à travers vos compétences en gestion locative et votre approche centrée sur les clients. Bénéficiez d'un environnement de travail compétitif avec un fort accent sur le bien-être et le développement professionnel.

Benefits

Private healthcare options

Mileage reimbursement

Pension scheme

Discount schemes

Health and well-being emphasis

Qualifications

• Expérience en gestion de location, soutien aux victimes de violences domestiques.
• Capacité à travailler dans divers environnements.
• Compétences en matière de communication et de relations interpersonnelles.

Responsibilities

• Gérer les questions de location, y compris les changements et les violations.
• Répondre rapidement aux problèmes de comportements antisociaux.
• Fournir un soutien temporaire aux clients à risque de violation de location.

Skills

Customer focus

Problem-solving

Relationship building

Job description

The Vacancy

A foot in the door at Futures!

We're on the hunt for a housing officer to hit the ground running to cover 3 month fixed-term contract. Are you hunting for a challenge with an ambitious organisation and ready to join us on our mission to deliver 'Great Places', Great Services', and 'Great Tomorrows'.

You're truly customer focussed and ready to deliver a broad range of services to our customers across the East Midlands, due to the nature of this role we have a number of locations in the Amber Valley area which could serve as your base location.

Using your practical knowledge and problem-solving you'll be providing a customer-focussed approach while supporting the work of the Safeguarding and Domestic Abuse Coordinators and Homechoices team, whilst collaborating with external partners to enhance and support the wider community needs.

Far from being bound to your desk, you'll be given the technology to work effectively in the community.

This role will give you the perfect platform to showcase your housing background and the skills you've gained in a range of tenancy matters from sign-ups, tenancy breaches, safeguarding, domestic abuse issues and attending court.

A few key points from our role profile:

• Ensure all tenancy matters, including changes to tenancy, are actioned in a way which demonstrates effortless customer experience.
• Ensure a focussed response to ASB and other tenancy breaches using appropriate action and ensuring cases are responded to quickly and professionally. Taking responsibility for any legal and court action required, ensuring evidence is secured, witness statements and court paperwork completed in a timely manner and in conjunction with any legal representative of the organisation, attending court as and when required, including directional hearings on behalf of the organisation.
• Provide short term tenancy support to customers who are at risk of, or in breach of their tenancy. Signposting to partners where appropriate.
• Undertake regular inspections, taking responsibility for resolving low level issues in a re-active manner.
• Develop and maintain effective relationships with partners, providing effortless experiences for customers.

What we'll do for you

If you're successful, you'll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.

You'll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you're helping people and communities across our region to thrive.

We're proud to be Investor in People Platinum award - the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

Who we are

Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.

Flexible

Accountable

Customer Centric

Trusting

Supportive