Housing Officer

CIH International Housing Group; Romford; On-site; GBP 38,000 - 42,000; Full time

Job summary

A leading housing organization is seeking two Housing Officers to assist tenants in sustaining their tenancies. The successful candidates will have experience in social housing, possess strong communication skills, and be able to handle complex issues related to tenancy management. This challenging and rewarding role requires collaborating with various agencies and a commitment to improving the well-being of residents.

Qualifications

• Experience in social housing or tenancy management.
• Ability to deal with complex casework.
• Proven success in multi-agency working.

Responsibilities

• Maintain effective working relationships with colleagues.
• Support tenants and reduce homelessness.
• Work on casework regarding breaches of tenancy conditions.

Skills

Communication

Negotiation

Problem-Solving

Customer-Focused

Tools

Microsoft Excel

Job description

Job Description

Housing Officer - Salary £38,058 - £41,442pa

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding, and health and well-being on issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.

We develop a holistic picture of each resident to be the principal point of contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.

The post holder will act as the primary contact for a specific area, estate, or group of residents to ensure the environment and conditions are maintained to a high standard.

We are a motivated and high-achieving team seeking 2 additional Housing Officers with tenancy management experience to join our busy team.

The role is both challenging and rewarding, involving maintaining excellent service by working with partners and internal/external services.

The post holder will report to the Senior Housing Officer and will be responsible for:

1. Establishing and maintaining effective working relationships with colleagues to ensure a team approach, meeting performance indicators.
2. Engaging with internal and external agencies to support tenants, reduce homelessness, and deliver seamless services, including partnership with Neighbourhood Sustainment, Income Management, Adult Social Care, Children’s Services, and Mental Health.
3. Building strong partnerships, determining risks, and supporting vulnerable residents, including mental health, domestic violence, drug/alcohol misuse, and disabilities, through multi-agency meetings.
4. Working with internal departments on casework regarding breaches of tenancy conditions, including ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance.
5. Collaborating with stakeholders to deliver excellent tenant and leasehold management and support sustainable tenancies and neighborhoods.
6. Working with the Income Team to address arrears and support vulnerable residents.

Applicants should have experience in social housing, tenancy management, or similar roles, dealing with complex casework and developing relationships with stakeholders. Good tenancy, housing, and leasehold advice, along with compliance knowledge, are desirable.

• Proven success in multi-agency working, outcome-focused, with excellent communication, negotiation, and problem-solving skills.
• Excellent IT skills, especially Microsoft Excel.
• Customer-focused, able to interpret complex legislation, meet deadlines, and work on operational projects.
• Must hold a full UK driving license and have access to a vehicle.

For an informal discussion, contact [e-mail] or [e-mail].

The closing date for applications is 30/06/2025. Early closure may occur due to high interest. Successful applicants will be notified; interview date to be confirmed. For assistance, contact the Recruitment Helpdesk at 01708 432770.

Please view the Job Profile.

Additional Information

We value diversity and are committed to equal opportunities. The London Borough of Havering is responsible for safeguarding and promoting the welfare of children, young people, and vulnerable adults, and may conduct DBS checks for relevant roles.

Please attach a supporting statement explaining how you meet the role criteria, no more than two A4 sides. Ensure all personal information is removed to support anonymized recruitment.

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