Housing Officer

London Borough of Havering; London; On-site; GBP 38,000 - 42,000; Full time

Job summary

Join a leading local authority as a Housing Officer, where you will provide vital support to tenants, facilitating tenancy sustainability, and contributing to community well-being. This role requires strong interpersonal skills and the ability to work collaboratively across various agencies. You will tackle important issues like homelessness and social welfare while being part of a dynamic team dedicated to high standards of service delivery.

Qualifications

• Experience in tenancy management or social housing is required.
• Strong communication skills and track record in multi-agency working.
• Full UK driving license and vehicle are mandatory.

Responsibilities

• Act as the principal contact for tenants, ensuring their well-being.
• Engage with agencies to support vulnerable residents.
• Collaborate with internal teams to handle tenancy issues.

Skills

Stakeholder engagement

Written communication

Face-to-face casework

IT proficiency

Legislative interpretation

Tools

Microsoft Excel

Job description

Job Description

Housing Officer - Salary £38,058 - £41,442pa

The Resident Services Team is responsible for assisting tenants to sustain their tenancies and encourage and facilitate their independence, quality of life, safeguarding, and health and well-being on issues including housing, welfare rights, personal finance, hoarding, tenancy management, mediation, life skills, and promoting personal independence.

We develop a holistic picture of each resident to be the principal contact for other council departments, actively resolving issues such as gas access, hoarding, tenancy fraud, and safeguarding.

The post holder will act as the principal point of contact for a local area, estate, or group of residents, ensuring the environment and conditions are maintained to a high standard.

We are a motivated, high-achieving team seeking 2 additional Housing Officers with tenancy management experience to join us.

The role is both challenging and rewarding, requiring collaboration with partners and internal/external services to deliver seamless support.

The post reports to the Senior Housing Officer and aims to:

1. Establish effective working relationships with colleagues to ensure a team approach and meet performance targets.
2. Engage with internal and external agencies to support tenants, reduce homelessness, and deliver a seamless service, including working with Neighbourhood Sustainment, Income Management, Adult Social Care, Children’s Services, and Mental Health.
3. Build strong partnerships with agencies, determine risks, and support cases involving mental health, domestic violence, substance misuse, and disability, including attending multi-agency meetings.
4. Work with internal departments to address tenancy breaches, ASB, harassment, domestic violence, hate crime, and nuisance, including court attendance.
5. Collaborate with stakeholders to deliver excellent tenant and leasehold management services, supporting the sustainability of tenancies and neighborhoods.
6. Partner with the Income Team to address arrears and support vulnerable residents.

Candidates should have experience in social housing, tenancy management, or similar roles, with strong skills in face-to-face and written casework, stakeholder engagement, and compliance. A proven track record of multi-agency working, outcome focus, and excellent communication skills are essential. IT proficiency, especially in Microsoft Excel, customer focus, legislative interpretation, and the ability to meet deadlines are required. A full UK driving license and vehicle are mandatory.

For an informal discussion, contact [e-mail] or [e-mail].

The closing date is 30/06/2025, but early closure is possible due to high interest. Successful applicants will be notified, and interview dates will be confirmed.

For help with applications, contact the Recruitment Helpdesk at 01708 432770.

View the Job Profile here.

Additional Information

We value diversity and encourage applications from all backgrounds. Working with vulnerable groups may require a DBS check.

Please attach a supporting statement (max 2 A4 pages) explaining how you meet the role criteria, ensuring all personal info is removed for anonymised recruitment.

About Us

Havering offers excellent transport links, town center regeneration, and extensive green spaces. It is a hub for start-ups, expanding businesses, and industries like construction, logistics, engineering, and manufacturing. Find out why you should work for Havering Council.