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Neighbourhood Housing Officer - Lambeth - Job - iPeople SC Solutions Limited

iPeople Solutions

London

On-site

GBP 30,000 - 40,000

Full time

4 days ago

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Job summary

A leading company in London is seeking a Neighbourhood Housing Officer to join their busy team in Lambeth. The role involves addressing tenant enquiries, managing anti-social behaviour, and conducting estate inspections. This temporary position offers a unique opportunity to make a positive impact on the local community over a 3 to 12 month period.

Qualifications

Experience dealing with tenant and leaseholder enquiries.
Ability to manage tenant support and low-level anti-social behaviour.
Knowledge of safeguarding practices.

Responsibilities

Address tenant queries regarding tenancies and leases.
Manage incidents of anti-social behaviour promptly.
Conduct regular estate inspections and support estate improvement initiatives.

Skills

Communication

Conflict Resolution

Problem Solving

Empathy

iPeople SC Solutions is recruiting for a Neighbourhood Housing Officer to work for our client based in Lambeth, Greater London.

Our client is looking for aNeighbourhood Housing Officerto start in this busy team based in SouthLondon. The roles arefor a minimum of 3 months up to 12 months.

Duties and responsibilities

To deal with tenant and leaseholder enquiries regarding matters relating to their tenancy and lease in line with the organisation’s policies and procedures.
To manage low-level anti-social behaviour (ASB) in the neighbourhood, ensuring that incidents of ASB are resolved quickly and efficiently
To deal with tenancy breaches and take appropriate action where necessary.
To carry out regular estate inspections, ensuring that residents are involved and standards are maintained within the organisation’s Performance Indicators
Work with residents and other departments to identify estate improvements in the neighbourhoods
To undertake tenancy audits and, where necessary, take appropriate legal action to recover any properties where the legitimate tenant is not residing in the property.
To manage tenancy changes to include assignments, successions, name changes, etc.
To provide advice and support to vulnerable residents to enable them to sustain their tenancy.
To support and work with resident groups to help them influence the way in which services are delivered to their neighbourhoods
Communicate effectively with colleagues to support service delivery using a range of methods, including in person, by telephone, via electronic communication etc.
To work in partnership and communicate effectively with external agencies, partners, and stakeholders to effectively manage tenancies and neighbourhoods
To ensure that Safeguarding is observed whilst carrying out your duties.
To provide periodic reports, which may include basic statistical information.
To be aware of external support agencies and have the ability to effectively signpost residents to appropriate service providers to help them sustain their tenancy.
To be able to work alone, visiting residents in their homes while observing the organisation’s lone working procedures.
To investigate and resolve complaints in accordance with the Organisation’s policies and procedures
Identify opportunities for service improvements and make recommendations where appropriate

If you are interested in this position, please apply with your CV.

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