Neighbourhood Housing Officer

Carrington West; London; Hybrid; GBP 36,000 - 50,000; Full time

Job summary

Une entreprise de gestion de logements à Londres recherche un Neighbourhood Housing & Tenancy Officer pour rejoindre son équipe. Ce rôle hybride implique des tâches de gestion de logement et de bail, ainsi que de résoudre les problèmes des résidents. Le candidat idéal doit avoir une forte connaissance des lois sur les baux et d'excellentes compétences en communication et en organisation.

Qualifications

• Expérience en tant que responsable de quartier ou similaire.
• Connaissance des lois sur les baux et des procédures d'ASB.
• Capacité à gérer un portefeuille diversifié et à travailler de manière autonome.

Responsibilities

• Fournir un service complet de gestion des logements aux locataires.
• Supporter les résidents pour maintenir leur bail.
• Gérer les audits de location et résoudre les violations de bail.

Skills

Communication

Gestion des cas

Négociation

Problème de résolution

Organisation

Compétences informatiques

Education

Diplôme ou expérience équivalente dans un rôle de gestion de logement

Tools

Systèmes de gestion de logement

Job description

We are currently recruiting for an experienced and proactive Neighbourhood Housing & Tenancy Officer to join a busy housing management team. This role combines core patch-based housing duties with tenancy management and some enforcement, playing a key role in delivering a safe, sustainable, and resident-focused housing service.

This is a hybrid role with on-site visits and office attendance required in line with service needs.

The Role
·Deliver a comprehensive housing management service to general needs tenants and leaseholders
·Support residents to sustain tenancies through early intervention, advice and referrals to support services
·Lead on tenancy audits, new tenancy sign-ups, successions, assignments and mutual exchanges
·Investigate and resolve breaches of tenancy, including anti-social behaviour (ASB), subletting, hoarding and unauthorised occupation
·Prepare and issue legal notices where appropriate and represent the organisation in court as required
·Carry out regular estate inspections, identify environmental issues and ensure communal areas are well maintained
·Respond to reports of nuisance and neighbour disputes, working with ASB, legal and enforcement teams where necessary
·Act as the main point of contact for residents within your patch, managing complaints and resolving issues in a timely and professional manner
·Maintain accurate casework records using internal systems and ensure all actions are compliant with policy and legislation
·Work collaboratively with internal teams such as repairs, income, allocations and safeguarding to deliver a joined-up, resident-focused service

Key Requirements
·Experience in a housing officer, tenancy officer or similar housing management role
·Strong knowledge of tenancy law, ASB procedures and safeguarding responsibilities
·Ability to manage a diverse caseload and work independently across multiple sites
·Confident in preparing case files, issuing notices, and attending court proceedings
·Excellent communication, problem-solving and negotiation skills
·Strong organisational and IT skills, with experience using housing management systems

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on 02393 876065.
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.