Housing Officer - 22 hours per week - Part time

MAGMAS; Darwen; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Salary £33,758 p.a.

Two locations: Riverside Heights & RG

Enhanced DBS check

Job summary

MAGMAS is seeking a Housing Officer to deliver a high-quality, customer-focused housing management service across our sheltered and supported housing schemes. You will ensure environments are safe, well managed, and responsive to residents’ needs, coordinating lettings, allocations, tenancy matters, repairs and compliance across multiple sites.

You will work closely with residents, care providers, commissioners and internal teams to coordinate nominations, viewings and tenancy sign-ups, while

Qualifications

• Experience delivering a wide range of housing management services including lettings, allocations, voids and tenancy management.
• Experience working in supported or sheltered housing with understanding of residents’ needs.
• Experience dealing with tenancy breaches, antisocial behaviour, safeguarding and service charges.

Responsibilities

• Deliver an efficient, customer-focused housing management service across sheltered and supported housing schemes.
• Work with Lettings and Property Services to manage voids and lettings and meet performance targets.
• Coordinate nominations, assessments and allocations with care and support providers and commissioners.
• Undertake accompanied viewings and tenancy sign-ups, ensuring homes are let within timescales.
• Support new housing developments by coordinating enquiries, nominations, allocations and lettings as schemes come into management.
• Conduct regular scheme inspections and health and safety/compliance checks for a safe environment.
• Coordinate repairs and maintenance and identify planned investment requirements.
• Provide advice and support to residents on tenancy matters considering individual circumstances and needs.
• Manage tenancy changes including mutual exchanges, transfers, improvements and adjustments.
• Deal with tenancy breaches and antisocial behaviour with specialist teams when needed.
• Monitor quality of cleaning, caretaking, estate services and contractual providers.

Skills

Lettings

Allocations

Voids

Tenancy management

Supported housing

Safeguarding

Stakeholder engagement

Driving licence

Job description

We’re looking for a Housing Officer to join our team and provide a high-quality, customer-focused housing management service across our supported housing schemes.

You’ll play a key role in making sure our schemes are safe, well managed and provide the right environment for residents to thrive. You’ll manage everything from lettings, allocations and tenancy matters to repairs, compliance, service charges and resident engagement.

Working closely with residents, care and support providers, commissioners, management agents and internal teams, you’ll help ensure services are joined up and responsive to individual needs. You’ll also support the delivery of new supported housing schemes, helping to coordinate allocations and lettings as new developments come into management.

This is a rewarding role where your housing knowledge, relationship-building skills and understanding of supported housing can make a genuine difference to frail, elderly, vulnerable and disadvantaged residents.

Requirements

• Deliver an efficient, customer-focused housing management service across sheltered and supported housing schemes.
• Work with Lettings and Property Services teams to manage voids and lettings effectively and achieve performance targets.
• Coordinate nominations, assessments and allocations with care and support providers and commissioners.
• Undertake accompanied viewings and tenancy sign-ups, ensuring homes are let appropriately and within agreed timescales.
• Support new supported housing developments by coordinating enquiries, nominations, allocations and lettings as schemes come into management.
• Carry out regular scheme inspections and health and safety and compliance checks to help ensure residents have a safe and secure environment.
• Coordinate repairs and maintenance and identify planned investment requirements.
• Provide advice and support to residents on tenancy matters, taking account of their individual circumstances and support needs.
• Manage tenancy changes, including mutual exchanges, transfer requests, improvements and adjustments.
• Deal with tenancy breaches and antisocial behaviour, working with specialist teams and care and support providers where appropriate.
• Monitor the quality and performance of cleaning, caretaking, estate services and other providers, ensuring agreed standards and contractual requirements are met.
• Maintain effective management agreements, service level agreements and partnership arrangements.
• Regularly engage with residents and stakeholders, ensuring their views, diversity and individual needs are considered in service delivery.
• Contribute to scheme appraisals, sustainability assessments, service reviews and continuous improvement initiatives.
• Maintain accurate tenancy records and contribute to reports, enquiries and correspondence.
• Work collaboratively with internal teams and external partners to deliver joined-up services and positive outcomes for residents.

We’re looking for someone who has

• Experience of delivering a wide range of housing management services, including lettings, allocations, voids and tenancy management.
• Experience of working in supported or sheltered housing, with a good understanding of the needs of its residents.
• Experience of dealing with tenancy breaches, antisocial behaviour, safeguarding, service charges and other housing management issues.
• Experience of involving and engaging customers and stakeholders in service delivery.
• Experience of working effectively with multiple agencies and partners to achieve positive outcomes for residents.
• Knowledge of best practice in housing management within a supported housing environment.
• An understanding of the particular needs of frail, elderly, vulnerable and disadvantaged people, and the ability to respond sensitively and appropriately.
• Strong interpersonal and communication skills, with the ability to build positive relationships with residents, colleagues and external partners.
• A full driving licence and access to a vehicle for work.
• A flexible approach to working hours, with the ability to respond to changing demands and priorities.

Benefits

• Salary: The full-time equivalent (FTE) salary for this role is £33,758 per annum. Based on the working hours of 22 hours per week, the actual salary is £20,072.32 per annum.
• Working hours: 22 hours per week, worked flexibly across Monday to Friday to meet business needs.
• Location: In this role, you will work across two of our schemes:
• Riverside Heights, Shorey Bank, Darwen, BB3 1BY
• Greenbrook House, Whitworth, Rochdale, OL12 8AH

You will need to be flexible and able to work across both locations as required.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to an Enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

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