Housing Officer

Places for People; Aberdeen City; Hybrid; GBP 19,000 - 21,000; Part time

Benefits offered by this job

Pension scheme

Bonus scheme

36 days holiday pro rata

Healthcare cashback

Wellbeing support

Place Rewards

Training & progression

Recognition programmes

Inclusion & wellbeing focus

Free gym membership

Life Assurance & will writing

Job summary

Places for People is seeking a Housing Officer to deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions. You will inspect communal areas, manage anti-social behaviour cases and support customers to sustain their tenancies.

The role covers service charge budgets, collaboration with internal teams and external partners, and safeguarding vulnerable customers. Ideally based near Aberdeen.

Qualifications

• Experience in housing management across different rented tenures with an understanding of tenancy law.
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• Existing local connections with external partners or ability to develop strong relationships with partner organisations.
• A CIH Housing Certificate would be an advantage and/or the willingness to work towards the qualification.

Responsibilities

• Deliver a customer-focused housing management service across a regional patch and own tenancy and neighbourhood issues with practical solutions.
• Regularly inspect communal areas and manage cases of anti-social behaviour and tenancy breaches.
• Support customers to sustain their tenancies and help ensure communities remain safe and well maintained.
• Oversee service charge budgets, work with internal teams and external partners, and identify vulnerable customers for safeguarding procedures.

Skills

Housing management

Customer service

Anti-social behaviour management

Tenancy law understanding

Safeguarding

Stakeholder management

Local connections

Driving licence

Education

CIH Housing Certificate

Tools

Microsoft Word

Excel

PowerPoint

Teams

Outlook

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our customers, our communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Housing Officer, you'll deliver a customer-focused housing management service across a regional patch, taking ownership of tenancy and neighbourhood issues and finding practical solutions for our Customers. You'll regularly inspect communal areas, manage cases of anti-social behaviour and tenancy breaches, support customers to sustain their tenancies and help ensure our communities remain safe and well maintained. You'll also oversee service charge budgets for the schemes you manage, work closely with internal teams and external partners, and identify and support vulnerable Customers through our safeguarding procedures.

This is a part-time role, working 21.75 hours per week over 3 days Monday to Friday.

Essential criteria

To be considered for this role, you'll need:

• Previous experience working within the housing management experience across different rented tenures, with an understanding of tenancy law.
• Experience delivering housing, tenancy or neighbourhood management services within a customer-focused organisation.
• Experience managing housing-related issues such as anti-social behaviour, tenancy breaches, safeguarding or tenancy sustainment.
• You bring existing local connections with external partners or can confidently develop strong relationships with partner organizations.
• A CIH Housing Certificate would be an advantage and/or the desire to work towards the qualification

• A valid full driving licence and access to a vehicle

More about you

You’ll have a strong understanding of the issues that can affect customers and their tenancies, including safeguarding and the needs of vulnerable customers. You’ll be comfortable working independently, taking ownership of your caseload and using your initiative to solve problems and working with a diverse range of people. Knowledge of tenancy and estate management, experience building effective partnerships with other agencies and confidence using Microsoft Word, Excel, PowerPoint, Teams and Outlook will help you succeed in the role.

Ideally you will be located within a 30-minute drive from Aberdeen.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond. You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 36 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence