Housing Officer

Tate; Telscombe; On-site; GBP 33,000 - 45,000; Full time

Job summary

Tate is seeking an experienced Housing Officer to join a busy tenancy services team in Brighton. You will manage a varied caseload, balancing tenancy support, enforcement, and safeguarding to deliver high-quality housing management services to residents.

This fully office-based role involves tenancy visits, case file preparation, and collaboration with partner agencies to achieve positive outcomes while upholding accessibility and equality.

Qualifications

• Experience in Housing Management, Tenancy Management, or Neighbourhood Management.
• Strong knowledge of housing legislation and tenancy enforcement.
• Experience handling complex casework involving vulnerable residents.
• Confidence preparing legal documents and supporting court proceedings.
• Excellent communication and conflict-resolution skills.
• Ability to balance support and enforcement in decision-making.
• Proficient IT skills including Microsoft Office.
• CIH or equivalent housing qualification desirable

Responsibilities

• Manage a range of tenancy and housing management cases.
• Investigate and resolve ASB and tenancy breaches.
• Support vulnerable residents and collaborate with partner agencies.
• Conduct tenancy visits, estate inspections, and welfare checks.
• Prepare case files, witness statements, and legal docs.
• Attend court hearings and represent the landlord when required.
• Work closely with legal, police, social services and other agencies.
• Handle complaints, disputes, and complex housing issues.
• Ensure properties, estates and tenancies are managed effectively and safely

Skills

Housing management

Tenancy management

ASB processes

Legal documentation

Court proceedings

Communication

Conflict resolution

IT skills

Education

CIH or equivalent housing qualification

Tools

Microsoft Office

Job description

Housing Officer

£21.34 per hour

Whitehawk Community Hub & Library, Brighton

Full-Time | Monday to Friday | 35 hours per week

Please note that this is a fully office based positionWe're looking for an experienced Housing Officer to join a busy tenancy services team, managing a varied caseload and delivering high-quality housing management services to residents.

This is a rewarding role where you'll balance tenancy support, enforcement, and safeguarding responsibilities while helping to create safer, stronger communities.

What You'll Be Doing

• Managing a range of tenancy and housing management cases.
• Investigating and resolving anti-social behaviour (ASB) and tenancy breaches.
• Supporting vulnerable residents and working with partner agencies to achieve positive outcomes.
• Conducting tenancy visits, estate inspections, and welfare checks.
• Preparing case files, witness statements, and legal documentation.
• Attending court hearings and representing the landlord in legal proceedings where required.
• Working closely with legal teams, police, social services, and other agencies.
• Handling complaints, disputes, and complex housing management issues.
• Ensuring properties, estates, and tenancies are managed effectively and safely.

You Will Need

• Previous experience in Housing Management, Tenancy Management, Neighbourhood Management, ASB, or a similar housing role.
• Strong knowledge of housing legislation, tenancy enforcement, and anti-social behaviour processes.
• Experience managing complex casework involving vulnerable residents.
• Confidence preparing legal documentation and supporting court proceedings.
• Excellent communication and conflict-resolution skills.
• Ability to make balanced decisions, combining support and enforcement where appropriate.
• Strong IT skills, including Microsoft Office.
• Housing qualification (CIH or equivalent) desirable, although substantial relevant experience will also be considered.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application