Housing Officer

Karbon Homes; Consett, Bradford; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

26 days annual leave

Birthday leave

Health cash plan

Flexible benefits pot

Funding for qualifications

Job summary

Karbon Homes in Consett is seeking an experienced Housing Officer to join the Area 5 Housing Team. You will visit customers, handle low‑level anti‑social behaviour, inspect estates and oversee void management, including letting homes.

You will work 37 hours per week, with agile working and a UK driving licence. The role requires strong communication, the ability to prioritise tasks, and a customer‑centred approach to housing services in our communities.

Qualifications

• Experience in social housing environment and housing legislation advantageous.
• Full UK driving licence and access to a vehicle for work essential.

Responsibilities

• Undertake customer visits and manage low-level anti-social behaviour cases.
• Carry out estate inspections and oversee void management, including letting of homes.
• Build trust with customers and colleagues, communicating effectively and putting customers at the heart of the service.

Skills

Communication skills

Organisation / Planning

Independent working

Customer service

Tools

IT systems

Job description

We’re looking to appoint a suitably experienced individual for the role of Housing Officer

within the Area 5 Housing Team. This team covers general needs housing within the Consett and surrounding areas.

About The Role

We’re looking for someone who combines a positive attitude with strong communication and relationship-building skills. You'll be confident working with customers and colleagues, helping to deliver services that make a real difference in our communities.

As a Housing Officer, you'll undertake customer visits, manage low-level anti-social behaviour cases, carry out estate inspections and oversee void management, including the allocation and letting of homes.

You'll be organised, able to manage competing priorities and comfortable using a wide range IT systems. Above all, you'll be someone who can build trust, communicate effectively and put customers at the heart of what you do.

About You

You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in customer’s homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

A full UK driving licence and access to a vehicle for work purposes is essential.

Working With Us

The successful candidate will work in our North team led by the Housing Team Manager, Gemma Brown.

If you require further information about the role, please contact Gemma either via e‑mail:

or via mobile on 07917174585.

Why Join Us

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Housing Officer – Fixed term role until 31 March 2027

Salary is £37,363 per annum plus a Karbon car payment of £2,405 per annum

Regular travel will be required

37 hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Key Dates

Closing date for applications

Thursday 29 October 2026

We may close the advert early if we receive a high volume of strong applications - so don’t wait too long to apply!

Interview date

Interviews are expected to take place between early and mid-November.

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [e-mail]