Housing Officer

Serco; Lincoln; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to ensure compliance with accommodation standards for vulnerable asylum seekers. This role involves conducting property inspections, managing onboarding processes, and addressing customer concerns. Ideal candidates will possess strong communication and organizational skills, thrive in challenging situations, and be passionate about making a positive impact. Join a supportive team that values diversity and offers opportunities for personal and professional growth.

Benefits

Vehicle & Fuel Card

Employee Assistance Programme

Pension up to 6%

Diversity and Inclusion Initiatives

Qualifications

• Strong communication skills and ability to manage conflict.
• Experience in property-related roles is beneficial but not required.

Responsibilities

• Conduct monthly inspections of properties within the allocated portfolio.
• Manage onboarding and withdrawal of properties in accordance with procedures.
• Respond to customer complaints and report property faults.

Skills

Communication Skills

Conflict Management

Organizational Skills

Customer Service

Education

High School Diploma

Property Management Experience

Job description

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Vehicle & Fuel card included + Excellent Serco Benefits

Working hours: Full Time, 37.5 hours per week (typical working hours Mon - Fri 08:00 - 18:00). You will be required to be on call rota on average every 10 weeks.

You are required to have a valid UK driving licence for this role. You will be provided with a company car.

On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Midlands and East of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.

Our Housing Officers (HO’s) are responsible for ensuring compliance with the AASC Contract, company policies, processes, and procedures through their liaison with Staff, Service Users, Landlords, External Agencies, and Partners. You will be covering multiple areas in the Midlands region and ensuring that all properties within the allocated portfolio are safe, habitable, fit for purpose, and fully equipped in accordance with AASC Standards. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.

This role is suited to someone with a solid work history dealing with people face-to-face and who enjoys a demanding workload where you get to utilize your organizational skills whilst remaining calm under pressure and supporting our service users. You will be expected to travel between properties in Nottinghamshire, so you must hold a valid UK driver’s licence and be enthusiastic about taking on a range of responsibilities such as:

1. Complete a Monthly Inspection of all Properties within the allocated portfolio in accordance with the standards defined within the AASC Contract and property standards guide.
2. Manage onboarding and withdrawal of properties within the allocated portfolio in accordance with the Housing Officer Local Operating Procedures (LOP).
3. Report all property faults identified, correctly categorizing them for appropriate response.
4. Complete all minor Property repairs within the scope enabled by training, experience, and the toolkit and spares provided.
5. Administer operational cash to enable the completion of tasks such as topping up utility meters & emergency cash payments.
6. Respond to customer complaints.

What you’ll need to do the role

Due to the nature of the role, Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).

While experience in a previous property-related role is beneficial, this isn’t a requirement. More importantly, is your desire and enthusiasm to make a difference. You will be expected to take on a variety of tasks to support our service users, some of which may be challenging – dealing with anti-social behaviors, medical needs, management of child safeguarding needs, etc.

You will have strong communication skills and be confident managing conflict.

Why Serco

A place you can make an impact- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Pension up to – 6%
• Employee Assistance Programme
• Chance to contribute to innovation in public services
• A company passionate about diversity and inclusion
• Serco Benefits package, safe and supportive culture

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco, you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability), and In@Serco (LGBT & Networks). Led by colleagues passionate about diversity, inclusion, and belonging.

Apply

Please click on the apply button to complete your application. Occasionally, we receive a large volume of applications, and we may bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organization that supports all candidates. We will make reasonable adjustments at interview and beyond. We strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many areas. We are proudly Disability Confident Leaders and hold the Gold Inclusive Employer Standard. Disabled applicants who meet minimum criteria will be given the opportunity to demonstrate their abilities at an interview. For assistance with your application, contact 0345 010 4000.

Serco supports fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some exemptions may apply). Please contact our recruitment team directly at 0345 010 4000 to discuss.