Housing Officer

Civic Recruitment Limited; Rugby; On-site; GBP 24,000 - 32,000; Full time

Job summary

Civic Recruitment Limited is seeking a Housing Officer to deliver comprehensive housing management for council tenants in Rugby. The role requires strong customer service, tenancy stewardship, and collaboration with internal teams and partners to meet housing objectives.

Working 37 hours per week with 4 days in the office and 1 day remote, you will handle tenancies, transfers, enforcement where needed, and support residents throughout onboarding and day-to-day relations.

Qualifications

• Minimum of 2 years’ experience in a customer-focused environment, ideally within housing or a related field.
• Experience dealing directly with the public, including handling sensitive or complex situations.

Responsibilities

• Deliver a full housing management service for general needs tenants.
• Provide advice and support to tenants and the public via home visits, phone, email, and face‑to‑face contact.
• Support new tenants through onboarding, including settling-in visits.
• Manage tenancy-related matters such as transfers, mutual exchanges, succession, and tenancy reviews.
• Investigate breaches of tenancy conditions and take enforcement action, including legal proceedings where necessary.

Skills

Customer service

Public interaction

Housing knowledge

Education

CIH qualification or equivalent

Job description

Rugby, United Kingdom | Posted on 06/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.  That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract with a local authority

Summary

• The Housing Officer is tasked with delivering a comprehensive housing management service to council tenants, ensuring high standards of customer service and tenancy sustainment. This role is crucial in managing tenancies, resolving disputes, supporting residents, and collaborating with internal teams and external partners to achieve the Council’s housing objectives and provide a high-quality, customer-focused service.
  

Responsibilities

• Deliver a full housing management service for general needs tenants.
  
• Provide advice and support to tenants and the public via home visits, phone, email, and face‑to‑face contact.
  
• Support new tenants through the onboarding process, including settling‑in visits.
  
• Manage tenancy‑related matters such as transfers, mutual exchanges, succession, and tenancy reviews.
  
• Investigate breaches of tenancy conditions and take appropriate enforcement action, including legal proceedings where necessary.
  

Requirements

Essential Experience Required

• Minimum of 2 years’ experience in a customer-focused environment, ideally within housing or a related field.
  
• Experience dealing directly with the public, including handling sensitive or complex situations.
  

Essential Qualifications Required

• Full UK driving licence – essential
  
• Working towards or holding a qualification with the Chartered Institute of Housing (CIH) or equivalent – desirable
  

Additional Information

• Working hours: 37 hours per week
  
• 9am - 5pm, 4 days working from the office, 1 day remote working
  
• Location: Rugby Town Hall
  
• Business insurance for cars needed or ability to gain business insurance for driving purposes