Housing Officer

WMJobs; Rugby; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

35 days leave

Hybrid work up to 60%

LGPS

Flexi time

Leave purchase

Subsidised parking

Induction program

Future Leaders programmes

Professional subscription paid

Family friendly policies

Health & wellbeing support

Compassionate leave

Retail discounts

Cycle to Work

Job summary

Rugby Borough Council is seeking a Housing Officer on a fixed-term contract for six months, working full-time (37 hours per week). The role focuses on patch-based housing management, tenancy and estates support to help tenants sustain their tenancy within the Housing Services Team.

The ideal candidate will have solid knowledge of housing management legislation, experience dealing with the public, and the ability to remain calm in pressurised situations. Hybrid working is available.

Qualifications

• Good working knowledge of sustainment and enforcement within housing management.
• Experience dealing with the public face-to-face and by phone; pressurised situations handled calmly.

Responsibilities

• Provide patch-based housing management, tenancy and estates support to enable tenant success.
• Deliver proactive and reactive service delivery to sustain tenancies.
• Work with the Housing Services Team to help tenants sustain their tenancy.

Skills

sustainment knowledge

enforcement knowledge

housing management

public-facing communication

Job description

Fixed term for 6 months

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

Rugby Borough Council,

Housing Officer

£32,597 - £36,363 Pay award pending

Full time – 37 hours per week

Fixed term for 6 months

Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.

About The Role

This is a Fixed Term contract role with a 6 month duration.

Rugby Borough Council is looking to recruit an enthusiastic and customer focused Housing Officer into their Housing Services Team.

You will be providing patch-based housing management, and tenancy and estates management support to the housing service team to enable our tenants to succeed and sustain their tenancy.

You will work on both proactive and reactive service delivery, taking a holistic approach in ensuring we assist our customers in sustaining their tenancy.

This is an exciting opportunity to join a dedicated team where we want our tenants to succeed.

About You

Ideally you will possess a good working knowledge of sustainment and enforcement with experience and understanding around all aspects of housing management and the legislation that underpins it.

Alongside this you will need experience of dealing with the public both face to face and by phone and be able to deal with pressurised situations in a controlled and effective manner.

Benefits

• 35 days annual leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
• Generous Local Government Pension Scheme
• Hybrid working up to 60%
• Flexi time scheme
• Annual leave purchase scheme
• Subsidised parking
• Structured Induction Program
• Learning and Development opportunities including Future Leaders programmes
• Payment of a professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Extra Benefits including Retail Discounts, Cycle to Work scheme and more