Housing Coordinator

Civic Recruitment Limited; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Civic Recruitment Limited is seeking a Housing Coordinator in London to deliver high-quality housing advice and homelessness prevention under local authority settings.

You will assess applications, manage caseloads, and collaborate with internal teams and external partners to secure suitable housing solutions while complying with Housing Act 1996, Homelessness Reduction Act 2017, and related guidance.

Qualifications

• Good general education, including English and Mathematics.
• CIH qualification or equivalent relevant to housing.
• Training in housing, homelessness, or public services.

Responsibilities

• Provide housing advice and homelessness prevention to residents.
• Assess and investigate homelessness applications under Housing Act provisions.
• Develop and implement Personal Housing Plans to prevent homelessness.
• Work with internal teams and external partners to secure housing outcomes.
• Ensure compliance with housing legislation and statutory guidance.

Skills

Communication skills

Interpersonal skills

Case management

IT skills

Time management

Education

English and Mathematics

CIH qualification or equivalent

Housing or homelessness training

Tools

Housing management systems

Microsoft Office applications

Job description

Job Description

London, United Kingdom | Posted on 14/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

3 months contract with a Local Authority

Job Title: Housing Coordinator

Recent experience within a Housing Options, Homelessness Prevention, or Housing Advisory Service, preferably in a Local Authority setting.

Job Purpose

The Housing Coordinator is responsible for delivering a high‑quality housing advice, homelessness prevention, and housing options service in accordance with relevant housing legislation and statutory duties. The post holder will work proactively with individuals and households who are homeless or threatened with homelessness, using a range of prevention tools and interventions to secure sustainable housing solutions.

The role involves assessing housing needs, conducting homelessness investigations, managing casework, providing comprehensive advice and assistance, and working collaboratively with internal and external partners to achieve positive outcomes for residents. The Housing Coordinator will ensure compliance with the Housing Act 1996 (as amended), Homelessness Reduction Act 2017, relevant case law, and government guidance while delivering excellent customer service.

Key Responsibilities

Housing Advice and Homelessness Prevention

• Providecomprehensive housing options, homelessness prevention, and housing adviceservices to residents.
• Assessand investigate homelessness applications in accordance with Part VII ofthe Housing Act 1996 and associated legislation.
• Developand implement Personal Housing Plans to prevent and relieve homelessness.
• Utiliseavailable homelessness prevention tools, including Homefinder Schemes,Rent Deposit Schemes, Discretionary Housing Payments, and mediationservices.
• Assisthouseholds in securing suitable and affordable accommodation.
• Providestatutory advice and assistance to non-priority homeless applicants,including rough sleepers.

Case Management

• Managea diverse caseload of homelessness and housing advice cases, ensuringtimely and accurate case recording.
• Conductdetailed investigations to establish homelessness duties and housingentitlements.
• Arrangeand undertake home visits to assess housing conditions, confirmhomelessness, and verify household circumstances.
• Ensureall applications, assessments, decisions, and case records are completedaccurately and within service standards.
• Prepareand issue legally compliant decisions and correspondence.

Partnership Working

• Workclosely with internal teams including Gateway Services, AssessmentServices, Temporary Accommodation Services, Adult Social Care, Children'sServices, Revenues and Benefits, and Legal Services.
• Liaisewith landlords, housing providers, support agencies, health professionals,voluntary organisations, and community groups to prevent homelessness.
• Collaboratewith Market Management Teams to secure accommodation where housing dutiesare owed.
• Supportreferrals and joint working arrangements for vulnerable households,including care leavers, individuals with mental health needs, hospitaldischarges, and those with complex support requirements.

Legal and Technical Advice

• Providespecialist housing advice relating to:
• Securityof tenure
• Tenancyagreements
• Possessionproceedings
• Illegaleviction and harassment
• Housingdisrepair
• Tenancysustainment
• Welfarebenefits and housing support
• Applyrelevant legislation, case law, statutory guidance, and council policiesin all decision making.
• Respondto legal challenges, reviews, complaints, councillor enquiries, MPenquiries, and complex correspondence within required timescales.
• Ensurecompliance with homelessness legislation, including referrals, reviews, appeals, and associated statutory requirements.

Customer Service and Continuous Improvement

• Deliverexcellent customer service through professional, respectful, andempathetic engagement.
• Promoteself-service tools, including the Council website and online customerportal.
• Maintainaccurate records and contribute to service monitoring and performancereporting.
• Supportservice improvement initiatives and contribute to achieving departmentaland corporate objectives.

Experience Required

• Experienceof delivering housing advice and homelessness prevention services.
• Experienceof assessing and investigating homelessness applications under Part VII of the Housing Act 1996.
• Experienceof managing a complex caseload while meeting deadlines and performancetargets.
• Experienceof working directly with members of the public in a customer-facingenvironment.
• Experienceof handling sensitive, complex, challenging, or contentious cases.
• Experienceof working collaboratively with internal departments and externalagencies.
• Experienceof negotiating successful outcomes with landlords, tenants, and partnerorganisations.
• Experienceof maintaining accurate records and case management systems.
• Experienceof using IT systems and databases to manage information effectively.
• Experiencewithin a local authority housing service.
• Experienceof temporary accommodation, housing allocations, or welfare benefits.
• Experienceof representing clients or providing support in legal or court-relatedhousing matters.

Qualifications

• Goodgeneral standard of education, including English and Mathematics.
• Evidenceof continuous professional development relevant to housing, homelessness,or customer services.
• Professionalqualification in Housing, Homelessness, Public Services, Social Care, orrelated discipline.
• CIH(Chartered Institute of Housing) qualification or equivalent.
• Housinglaw or homelessness prevention training.

Knowledge, Skills and Abilities

• Strongknowledge of housing and homelessness legislation, including the HousingAct 1996 and Homelessness ReductionAct.
• Understandingof welfare benefits, HousingBenefit, Discretionary Housing Payments, andLocal Housing Allowance.
• Excellentcommunication and interpersonal skills.
• Abilityto explain complex legal and technical information clearly.
• Stronginvestigative and analytical skills.
• Excellentproblem-solving and decision-making abilities.
• Abilityto build effective relationships with stakeholders and customers.
• Strongorganisational and case management skills.
• Abilitytoprioritise workload and work under pressure.
• Goodnegotiation and conflict-resolution skills.
• CompetentIT and database management skills.
• Abilityto work independently and as part of a team.

Additional Information

• Location: London
• WorkingPattern: Onsite (office-based)
• Hours: 35 hours per week
• ContractType: Temporary/Agency Contract
• Department: Place – Housing & Regeneration, Housing Advisory Service

Additional Requirements

• Recentexperience within a Housing Options, Homelessness Prevention, or Housing Advisory Service, preferably in a Local Authority setting.
• Strongknowledge of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017.
• Experience assessing homelessness applications and delivering statutory housing advice.
• Provenability to manage a complex caseload and meet statutory deadlines.
• Excellentcustomer service, communication, negotiation, and case management skills.
• Abilityto undertake home visits and engage effectively with vulnerable residentsand partner agencies.
• Competentin the use of housing management systems and Microsoft Office applications.